Guest Services Representative

1 day ago

Buford, United States Hendrickvwofconcord Full time

Mall of Georgia Mazda Location: 3546 Hwy 20, Buford, Georgia 30519 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manner. Directs phone calls to the appropriate person. Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children, and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility). Provides new hire Customer Management training when requested. Maintains CSI at or above Company standards. Maintains an organized, clean, and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Companys Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience: Accounting Automotive Business Human Resources Information Technology Desired Work Experience: up to 3 years 3-5 years 5 years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: Valid Drivers License Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web-based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning: Hendricks tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job]. J-18808-Ljbffr

  • Guest Service Team Member

    2 months ago

    Buford, United States Wingstop Full time

    Wingstop - 2925 Buford Drive - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Customer Service Representative

    2 weeks ago

    Buford, Georgia, United States Gusto Holdings, LLC Full time

    Gusto Holdings, LLC is seeking a skilled Customer Service Representative to join their Buford location. As a key member of the team, you will be responsible for delivering exceptional customer experiences and ensuring seamless food delivery. Your ability to work well under pressure, multitask, and provide top-notch service will make you an invaluable asset...

  • Member Services Representative

    2 weeks ago

    Buford, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Services Representative

    2 weeks ago

    Buford, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...

  • Member Services Representative

    3 months ago

    Buford, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Services Representative

    6 months ago

    Buford, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is...

  • Seasonal Customer Service Representative

    5 days ago

    Buford, Georgia, United States Ulta Beauty Full time

    Ulta Beauty - Career Opportunity for Seasonal Beauty Advisor As a Beauty Advisor at Ulta Beauty, you'll:Engage with guests: Make eye contact, smile, and promptly acknowledge each guest entering the store.Determine guest needs: Answer questions concerning products and services.Partner with management: Ensure the guest needs are met.Recommend products and...

  • Customer Service Representative

    2 weeks ago

    Buford, United States BOS Staffing Full time

    BOS Staffing has partnered with a very prestigious company in Buford GA. We are currently seeking a Customer Service Representative Pay rate: $18 to $21 or Based off Experience Hours: M-F 8 am/5 pm Duties and Responsibilities: Attracts potential cust Customer Service Representative, Customer Service, Representative, Retail, Staffing, Information

  • Customer Service Representative

    5 days ago

    Buford, Georgia, United States Baskin Robbins Full time

    Baskin-Robbins is an independently owned and operated restaurant, part of a franchise granted by DD Franchising LLC and BR Franchising LLC. As a Crew Member at Baskin-Robbins, you will be working directly with the franchisee, who is your only employer. The wage and benefit programs may vary among franchisees.The Dunkin' Donuts and Baskin-Robbins trademarks,...

  • Customer Service Representative

    5 days ago

    Buford, Georgia, United States Andretti Indoor Karting & Games Full time

    Job Summary:We are seeking a highly motivated and customer-focused Server to join our team at Andretti Indoor Karting & Games. As a Server, you will be responsible for providing exceptional guest service, ensuring that every dining experience is enjoyable and memorable.About Us:Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company...

  • Customer Service Representative

    7 months ago

    Buford, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    1 week ago

    Buford, Georgia, United States JR BOLTON SERVICES INC Full time

    Job OverviewBolton Plumbing, HVAC, and Fireplaces is a leading provider of comfort solutions in the Greater Atlanta area. We are seeking a highly skilled Customer Service Representative to join our team.The successful candidate will provide exceptional customer service while making outbound calls to our existing customer database. With a competitive salary...

  • Customer Service Representative

    1 week ago

    Buford, Georgia, United States J R Bolton Services, Inc Full time

    Job OverviewBolton J R Services Inc, a leading provider of HVAC and plumbing services, is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls.About UsAt Bolton J R Services Inc, we are...

  • Assistant Store Leader-Guest Experience

    4 months ago

    Buford, United States Altar'd State Full time

    Who Are We?Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.Our...

  • Sales Representative English and Spanish Tech Sector

    4 weeks ago

    Buford, United States Alcoser Technology Services Full time

    Job Title: Sales Representative - IT Solutions (Bilingual Preferred)Location: Remote with regular client visits (preferred candidate based in Georgia or surrounding states)Position Overview:We’re looking for an ambitious Sales Representative to drive new business and expand our client base. Your focus will be on selling POS systems, telecom network setups,...

  • Guest Advocate

    6 months ago

    Buford, United States Target Full time

    Target - 3205 Woodward Crossing Blvd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Care Representative

    1 week ago

    Buford, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is looking for experienced and personable customer care representatives for a thriving client company in Buford, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and...

  • Entry-level Customer Service Representative

    6 months ago

    Buford, United States AARON OVERHEAD DOORS Full time

    Description Entry-level Customer Service Representative Hey there! Are you ready to jump into a whirlwind of fun, learning, and top-notch customer service? Aaron Overhead Doors is on the hunt for an Entry-level Customer Service Representative, and we think you could be it! This isn't your average, run-of-the-mill job - we're talking about a journey to...

  • Customer Service Representative

    1 week ago

    Buford, Georgia, United States My Pet's Vet - Buford Full time

    We are seeking a Customer Service Representative to join our team at My Pet's Vet in Buford, Georgia.Job SummaryThe successful candidate will be responsible for greeting clients, answering phones, scheduling vet appointments, and providing excellent customer service. Previous experience in the veterinary industry is required.A competitive salary of...

  • Hospitality Service Support

    5 months ago

    Buford, United States Hooters of America Full time

    Overview: The mission of Hooters is to “ Make People Happy ” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross-trained in three areas of...