Member Services Representative

2 weeks ago


Buford, United States Planet Fitness Inc. Full time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including:
* Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.


* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occassionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.

HOURS:

Monday-Thursday 9-3pm & Sunday 9-5pm

JOIN THE CLUB.

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



  • Buford, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...


  • Buford, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...


  • Buford, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is...


  • Buford, Georgia, United States J R Bolton Services, Inc Full time

    Job OverviewBolton J R Services Inc, a leading provider of HVAC and plumbing services, is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls.About UsAt Bolton J R Services Inc, we are...


  • Buford, United States BOS Staffing Full time

    BOS Staffing has partnered with a very prestigious company in Buford GA. We are currently seeking a Customer Service Representative Pay rate: $18 to $21 or Based off Experience Hours: M-F 8 am/5 pm Duties and Responsibilities: Attracts potential cust Customer Service Representative, Customer Service, Representative, Retail, Staffing, Information


  • Buford, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Representative, Retail


  • Buford, Georgia, United States JR BOLTON SERVICES INC Full time

    Job OverviewBolton Plumbing, HVAC, and Fireplaces is a leading provider of comfort solutions in the Greater Atlanta area. We are seeking a highly skilled Customer Service Representative to join our team.The successful candidate will provide exceptional customer service while making outbound calls to our existing customer database. With a competitive salary...


  • Buford, Georgia, United States Gusto Holdings, LLC Full time

    Gusto Holdings, LLC is seeking a skilled Customer Service Representative to join their Buford location. As a key member of the team, you will be responsible for delivering exceptional customer experiences and ensuring seamless food delivery. Your ability to work well under pressure, multitask, and provide top-notch service will make you an invaluable asset...


  • Buford, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionUltimate Staffing is looking for experienced and personable customer care representatives for a thriving client company in Buford, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and...


  • Buford, United States Alcoser Technology Services Full time

    Job Title: Sales Representative - IT Solutions (Bilingual Preferred)Location: Remote with regular client visits (preferred candidate based in Georgia or surrounding states)Position Overview:We’re looking for an ambitious Sales Representative to drive new business and expand our client base. Your focus will be on selling POS systems, telecom network setups,...

  • Service Team Member

    3 weeks ago


    Buford, United States Gusto Holdings, LLC Full time

    Job DescriptionJob DescriptionWhat’s Your gusto? At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help...


  • Buford, United States Wingstop Full time

    Wingstop - 2925 Buford Drive - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Buford, United States FASTSIGNS Full time

    Expanding sign company seeks a Customer Service Representative/Admin assistant to help us to the next level in sales volume and professionalism! We currently have locations in Buford and Cumming. This position would be based at our Buford production and showroom location and offer assistance for it and our Cumming office by assisting the clients, Owner,...


  • Buford, United States AARON OVERHEAD DOORS Full time

    Description Entry-level Customer Service Representative Hey there! Are you ready to jump into a whirlwind of fun, learning, and top-notch customer service? Aaron Overhead Doors is on the hunt for an Entry-level Customer Service Representative, and we think you could be it! This isn't your average, run-of-the-mill job - we're talking about a journey to...


  • Buford, United States Hendrickvwofconcord Full time

    Mall of Georgia Mazda Location: 3546 Hwy 20, Buford, Georgia 30519 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities: This job has no direct...


  • Buford, United States FastSigns Full time

    Expanding sign company seeks a Customer Service Representative/Admin assistant to help us to the next level in sales volume and professionalism! We currently have locations in Buford and Cumming. This position would be based at our Buford production and showroom location and offer assistance for it and our Cumming office by assisting the clients, Owner,...


  • Buford, United States FastSigns Full time

    Expanding sign company seeks a Customer Service Representative/Admin assistant to help us to the next level in sales volume and professionalism! We currently have locations in Buford and Cumming. This position would be based at our Buford production and showroom location and offer assistance for it and our Cumming office by assisting the clients, Owner,...


  • Buford, Georgia, United States My Pet's Vet - Buford Full time

    We are seeking a Customer Service Representative to join our team at My Pet's Vet in Buford, Georgia.Job SummaryThe successful candidate will be responsible for greeting clients, answering phones, scheduling vet appointments, and providing excellent customer service. Previous experience in the veterinary industry is required.A competitive salary of...


  • Buford, United States Michaels Full time

    Store - ATL-MALL OF GEORGIA, GAQue ferez-vous? Offrir un service à la clientèle amical, aider les clients à magasiner dans notre magasin et à trouver ce qu'ils recherchent. Veiller à ce que tous les clients bénéficient d’un passage rapide et amical aux caisses. Effectuer le déchargement des livraisons par camion et les tâches liées à la...


  • Buford, Georgia, United States Carter'sOshKosh Full time

    Carter's Inc. is seeking a Seasonal Sales Representative to join our team in retail sales. As a key member of our sales team, you will be responsible for welcoming customers and providing them with exceptional customer service.The ideal candidate will have a strong ability to manage multiple tasks at once, demonstrate effective and professional verbal and...