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Enrollment Specialist

2 months ago

Denver, United States YMCA of Metro Denver Full time

Overview:

POSITION SUMMARY

Under the direction of the Director, Community Well-Being - Health Partnerships, and as part of the Community Well-Being Team, the Enrollment Specialist is responsible for managing referrals and enrolling participants into the YMCAs Evidence Based and Evidence Informed Health Interventions, including Diabetes Prevention Program, Blood Pressure Self-Monitoring, Kickstart Your Confidence, Livestrong, Nutrition, physical activity programs, and other programs as appropriate. The Enrollment Specialist is also responsible for creating opportunities for expanding referral sources, supporting our billing process, maintaining our database systems, and assisting with administrative processes.

The Enrollment Specialist will deliver professional customer service and relationship building skills to create a welcoming environment in the program. The incumbent will also exhibit the core values of caring, honesty, respect, responsibility, and innovation in all aspects of their work with the YMCA.

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THE YMCA AS THE THIRD PLACE

To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.

Responsibilities:

ESSENTIAL FUNCTIONS

  • Manage referrals: Keep timely record of calls and interactions with referral sources and participants; Answer incoming referrals within 48 hours and make 3 contact attempts within 10 business days; Log information in Referral Management Software and communicate effectively with team. Follow all SOPs for referral management.
  • Manage a portfolio of approximately 1,000 referrals and 250 enrollments annually, including an outreach strategy that includes outbound phone calls, emails or mailings to generate interest in Y programs.
  • Enroll participants in programs, communicating effectively with staff members and participants, following all procedures and policies specific to enrollment.
  • Support accurate billing and administrative efforts for Evidence-Based Health Interventions
  • Manage accurate tracking, outreach, and referral processes for SDoH community needs and referrals.
  • Attend at least 4 community events per year, representing the YMCA with appropriate marketing and enrollment materials
  • Deliver at least one EBHI program regularly. Participate in training and development and follow expectations for delivery of these programs.
  • Comply with all HIPAA protocols for keeping data/information secure.
  • Ensure compliance with grant guidelines.
  • Pull accurate reports from Welld to track referral outcomes, enrollment and other data points necessary for quarterly grant reporting and follow up with supervisor regularly.
  • Follow and enforce all YMCA procedures and policies, including personnel guidelines, safety guidelines, facility access procedures, and membership policies. Carry out emergency plans as necessary.
  • Attend and remain current on all mandatory trainings.
  • Be knowledgeable and supportive of the YMCA annual support campaign

WORK ENVIRONMENT & PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing this job's duties, the employee is regularly required to use a computer for extended periods of time and communicate using a computer and phone/smart device.
  • The employee frequently is required to stand, walk, balance, stoop, kneel, crouch, talk, hear, and will frequently use arms and hands to reach, feel, and handle objects.
  • The employee may be asked to frequently lift up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distant vision, and the ability to adjust.
  • The noise level in the work environment is usually low to moderate.
  • The employee may occasionally be subject to outdoor weather conditions.
Qualifications:
  • Bachelor's degree preferred.
  • Bilingual preferred. (English and Spanish)
  • History of data management or demonstration of being detail oriented and data/computer savvy, including proficiency in Excel, database management and case management experience preferred.
  • Strong communication and relationship building skills and the ability to build community within a group and have empathy for health seekers
  • Knowledge of basic health, nutrition and fitness is preferred.
  • Committed to and supportive of the Y mission emphasizing support to health seekers.
  • An understanding of behavior change is required.
  • Must be flexible to work with a wide variety of people. Experience in working with the older adult population preferred
  • Familiarity and proficiency with Listen First or motivational interviewing highly encouraged.
Benefits:
  • Free individual membership
  • Program discounts
  • Generous Retirement Contribution Options -Includes company contribution of 6% once eligibility is met
  • Employee Assistance Program
  • Accrue 1 hour of paid sick leave for every 30 hours worked
  • Paid Time off for those scheduled and working 20+ per week


Posted Salary Range:
USD $22.00 - USD $26.00 /Hr.