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NAC Customer Relations and Charter Specialist

2 months ago

Columbus, United States Northern Air Cargo Full time

Northern Air Cargo, Inc.

NAC Customer Relations and Charter Specialist

Anchorage ,

Alaska

Apply Now

Northern Air Cargo is a subsidiary of Saltchuk Aviation Shared Services and part of the Saltchuk family of companies. Our mission is to provide safe, reliable aviation services for our customers and create a place for employees to build long-term careers. Northern Air Cargo services customers in Alaska, Florida, Hawaii, South America, and the Caribbean. SALARY The compensation for this position is $21.13 per hour and is negotiable depending on experience. BENEFITS Comprehensive insurance programs including medical, dental, and vision. Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program Competitive 401k match program with zero vesting period Annual bonus and salary review programs Competitive paid time off, personal days, and federal holidays Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually POSITION SUMMARY The Customer Relations and Alaska Charter Specialist works with major accounts to quote freight and/or charters and monitors shipments for timely movement. Monitors and audit programs for revenue assurance for major accounts. Develops understanding of customers' needs within key accounts to provide better service levels and strengthen relationships. Works cross functionally with operational departments to ensure customer satisfaction. DUTIES Review status of current major accounts and prioritize customers immediate needs. Audit for accurate rating and billing of key accounts Coordinate delivery, accurate tracking, and billing key customer and third-party vendors to ensure completion of deliveries and final payment to vendor is issued. Resolve customer's issues and concerns, provide shipping quotes, and follow up services. Provide customer sales and pricing support for the Alaska charter markets. Build and maintain strong customer relationships. Coordinate bid quotes with the Flight Scheduling Department to ensure availability of resources. Perform customer outreach to business customers offering NAC services and products. Create and execute charter contracts in compliance with NAC pricing and procedures. Work directly with sales managers to strengthen understanding of customer and community needs. Maintain a positive and professional attitude. Utilize company issued communication devices (computer, phone) in a professional manner. Represent NAC through participation in Anchorage and Alaska based community and customer events, as required. Other duties as assigned. POSITION QUALIFICATIONS AND REQUIREMENTSEducation High school diploma or GED required. Experience Six months sales related experience required. Minimum one year of recent professional administrative office experience required. Transportation sales, logistics, or brokerage experience preferred. Must demonstrate a high degree of accuracy and attention to detail. Must be able to utilize Excel including building and use of formulas. Able to prepare and complete forms effectively and collate data and information. Able to multi-task in a fast-paced environment Must be professional and courteous with all customers. Ability to take direction and management feedback in a positive manner. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals. Ability to compute rates, ratios, and percentages. Understand of dimensional calculations and limitations with size/weight ratios Must be able to occasionally lift, push, and pull up to 50 lbs. Must be able to pass a pre-employment drug test, background check, criminal history check and security threat assessment. LANGUAGE AND COMMUNICATION SKILLS Must have superior written and verbal communication skills. Exception l interpersonal skills and the ability to interact well with coworkers and customers. Ability to read and comprehend instructions, correspondence, and training materials. Ability to effectively communicate information in one-on-one and small group situations. Must have a working knowledge of computers and Microsoft Outlook Interacts regularly with the public over the phone and via email. Exceptional phone skills WORK ENVIRONMENT Primarily works in an office setting with adequate lighting and ventilation and a normal range of temperature and noise level. Occasionally attends outdoor events and may be exposed to heat and cold and inclement weather. May be exposed to fumes and loud noise. PHYSICAL EFFORT Frequently required to sit, see, speak, listen stand, and walk. Able to lift, push and/or pull up to 50 lbs. DISCLOSURE The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description. EQUAL OPPORTUNITY All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or status as a protected veteran. If you are a person with a disability needing assistance with the application process, please email RecruitingTeam@saltchukaviationss.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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