Customer Service Representative

3 weeks ago

Des Plaines, United States Resource Label Group LLC Full time

Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. As Resource Label Group continues to grow, we are always looking for talented individuals to join our team Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients. We are currently recruiting for a Customer Service Representative to join our team The Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus Responsibilities: Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process. Speaks directly with prospective customers collecting customer information and product specifications. Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming. Coordinates artwork to determine availability of cutting die and cylinders. Monitors the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production. Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specifications. Processes new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements. Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders maintaining clear and fluid communication at all times. Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production. Resolves inquiries and investigates complaints in a timely manner exhibiting excellent service and follow through. Alerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an order. Prioritizes orders as necessary, which may require selecting from several alternatives to best service the customers’ needs. Receives tickets for shipped or delivered product and begins billing process verifying shipping report against packing lists and reviews Customer Transaction Report. Exhibits consistent desire to go above and beyond to ensure customer expectations are being met and exceeded. The Ideal Candidate Will: Synthesize complex or diverse information; Collect and research data; Use intuition and experience to complement data. Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics. Develop project plans; Coordinate projects; Communicate changes and progress; Complete projects on time and budget. Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others. Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments. Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others' ideas and try new things. Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions; Participate in meetings. Write clearly and informatively; Edit work for spelling and grammar; Vary writing style to meet needs; Present numerical data effectively; Able to read and interpret written information. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. Work within approved budget; Contribute to profits and revenue; Conserve organizational resources. Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions. Have two to three years related experience and/or training; or equivalent combination of education and experience. Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices. While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk. Why work with us? Take a look at all we have to offer Paid Time Off and Paid Holidays Comprehensive and Competitive Medical, Dental and Vision coverage Company Paid Short-Term Disability Insurance and Life Insurance Additional Benefits – Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans Excellent 401(k) retirement plan with generous company contribution We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization. We believe in rewarding our employees with performance-based salary increases. Check out this video to learn more about us Learn more about us #J-18808-Ljbffr

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