Customer Success Specialist

4 weeks ago


San Diego, United States Eppendorf South Pacific Pty. Ltd. Full time

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Customer Success Specialist

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locations

San Diego, CA

Los Angeles, CA

posted on

Posted 5 Days Ago

job requisition id

R8369

Your challenges

The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities

You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers

Assist in new customer onboarding, provide customer support and achieve customer success for each customer

You will be a product expert and will engage directly with customers to help them fully understand how to use our product and provide best practices to enhance user adoption and success

Handle both direct and indirect customer’s support emails and phone calls

Be the voice internally, helping Bio-ITech evolve and refine our product and process

You have a strong aptitude towards CRM software management tools, can provide reports on a monthly basis

Work closely with Tech Support and Sales team to drive projects and execute tasks

Help build our tutorials and documentation

Organize and lead small customer workshops

Your expertise

College degree preferred; and/or one to two years related experience and/or training

1+ years experience in a customer-facing position, preferably supporting a SaaS product

Analytical, thorough, and pro-active

Tech-savvy and can gain technical understanding of the functionality of our software solutions fast

Life science industry experience is considered an advantage

Strong interpersonal communication skills and can work cross-functionally across teams, you are a great team player

Strong organizational skills

Tenacious attitude, you have a high level of perseverance and do not stop until a problem has been resolved

Competency with Microsoft Office Suite, particularly Excel

Experience working ZOHO, JIRA, and Zendesk is a plus

Experience with the development or support of web-based languages and frameworks such as HTML, CSS, JavaScript, and RESTful API's is a plus

Your benefits at Eppendorf

Competitive total rewards package including health, financial, and education benefits

Innovative and Collaborative corporate culture

Contribute to improving the human living condition

Direct impact on business

About Us

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries.

Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries.All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.

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