Customer Success Specialist

4 weeks ago

San Francisco, United States Rippling Full time
  • Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc)

Hybrid role with 3 days/week at our office in San Francisco (5/days week during training)

ABOUT PERFECT VENUE

Private events and catering make up about a third of restaurant revenue and are often the highest-margin revenue stream. However, many restaurants manage this critical revenue stream using home-brewed manual processes that rely on poorly organized spreadsheets, cumbersome Word templates, and handwritten credit card authorizations. Errors can be costly and severely harm a restaurant's bottom line. In short, restaurants are managing a sales process without a CRM and losing money as a result.

Big restaurant chains have already recognized this and are using event management software solutions that are decades old, complicated, and expensive. This puts local restaurants between a rock and a hard place when it comes to managing their most profitable revenue stream.

Were changing that. Perfect Venue exists to help local restaurants compete with big chains. We do that by providing local restaurants with an affordable and beautifully designed tool that makes booking events effortless.

Our event management software is just the beginning. We plan to build a marketplace ( la Airbnb, OpenTable) to help guests book restaurants and expand to other types of venues (Hotels, Event Centers) and other types of businesses (Caterers, Florists) in the future.

We may be biased, but there has never been a better time to join our team. We have a strong product-market fit, with hundreds of customers nationwide and the backing of top-tier investors. Despite this success, we are still a small team, which means that you will have an outsized impact on our ability to achieve our mission and a lot of autonomy.

Recently featured in TechCrunch , Fortune, Axios, Eater, and others.

OUR CULTURE & VALUES

We love helping people. Above all, we see our job as solving our customers' problems. Small business owners work tirelessly to serve their customers, and we work just as hard to serve them. We are competitive and love to win; someone once described us as "low-key Type-As". Here are some of our core values:

  • Were customer obsessed
  • We build exceptional products
  • We FITFO
  • We play to win
  • We think like scientists

THE OPPORTUNITY

We have customers all over the country paying hundreds of dollars per month and are

backed by leading investors, including the 1st investor in Zoom and top Silicon Valley

investors. We've made great progress, but we are still a small team, so you'll have lots

of autonomy and responsibility from day one.

Every day, you will collaborate with restaurants and venues across the country to adopt Perfect Venue as the best solution for streamlined event management. Furthermore, you will assist customers in leveraging our various features, answer their questions, and provide advice on maximizing their product use to boost their event business.

RESPONSIBILITIES

Onboarding:

Help new customers get acquainted with the product by guiding them in the onboarding process.

Organizing data migrations

Conducting customized onboarding call

Support Customers:

Respond to customer questions

Create and manage our Frequently Asked Questions page so customers can more easily answer questions on their own

Collect and organize customer feedback

Serve as the internal voice of the customer and provide thoughtful insights to our product team

Account Management:

Monitor customer adoption and usage to identify upgrade opportunities and prevent churn

Provide thoughtful recommendations for customers on how to use Perfect Venue better to improve their events business

Be flexible

We're a startup - so things are always changing. Somedays, you may be doing the above; other days, you're helping with sales, and other days you're putting out the latest fire

REQUIREMENTS

About You

You love teaching and seeing others succeed. You've spent several years working as an event sales manager and can share that knowledge with restaurants all over the country to help them take their events business to the next level. You believe that the restaurant's success is your success. You're excited about innovation in the events industry and want to help build the next generation of tools that restaurants will use for years to come. You are drawn to challenges and can develop new processes and iterate and improve existing ones. However, if you don't know how to do something, you will FITFO.

Need to Haves

3+ years experience in customer success, support, account management or onboarding

Experience training others in a professional context

Strong attention to detail

Stellar written and verbal communication skills

Patient and empathetic- it's easy to put yourself in someone else's shoes.

Passion for understanding restaurants needs, providing recommendations on how best to use our software, and acting as a consultant to provide high-quality recommendations.

Nice to Haves

Experience in restaurant event sales or management.

Experience with event management software (Perfect Venue, Gather, Tripleseat, Planning Pod, Caterease, etc.)

Experience with Vitally, Hubspot or similar CRMs

Experience making proposals and BEOs

Lover of making systems more efficient, taking a manual process and automating as much of it as possible while also providing stellar customer service.

You love to cook (or eat)

Location:

This is a hybrid role which will be in our San Francisco office 3 days per week and 2 days remote.

Meaningful stock options in a growing technology company

Medical, Vision, and Dental Insurance

Complimentary One Medical membership for you and your family

#J-18808-Ljbffr

  • Customer Success Specialist

    1 month ago

    San Francisco, United States Scribe Full time

    About us Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running...

  • Customer Success Specialist

    10 minutes ago

    San Francisco, United States Scribe Full time

    Job descriptionAbout us Scribe is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in SF. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We've helped over 2 million users in 100+ countries...

  • Customer Success Specialist

    1 month ago

    San Diego, United States TaxGlobal Full time

    Company Description TaxGlobal is an AI-powered platform that connects clients with tax service professionals all over the world. Our mission is to be the only destination for all tax needs globally, connecting every individual to the right tax expert for success. We are the #1 destination for everything taxes with over 90,000 tax and accounting firms in the...

  • Customer Success Specialist

    7 days ago

    San Antonio, United States SwipeTrack Solutions Full time

    We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team and provide exceptional support for our XTruLink ticketing platform. The ideal candidate will have experience in handling support and trouble tickets, conducting client trainings, and performing regular check-ins to ensure client satisfaction. Familiarity with...

  • Customer Success Specialist

    1 week ago

    San Antonio, United States SwipeTrack Solutions Full time

    We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team and provide exceptional support for our XTruLink ticketing platform. The ideal candidate will have experience in handling support and trouble tickets, conducting client trainings, and performing regular check-ins to ensure client satisfaction. Familiarity with...

  • Customer Success Specialist

    1 month ago

    San Diego, United States Eppendorf Group Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new...

  • Customer Success Specialist

    7 days ago

    San Diego, United States Eppendorf SE Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in...

  • Customer Success Manager

    2 months ago

    San Francisco, CA, United States Luminai Full time

    Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Luminai’s customer success team  supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer...

  • Director, Customer Success

    1 month ago

    San Francisco, United States Element Science Full time

    **DIRECTOR, CUSTOMER SUCCESS** **THE COMPANY**: Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily...

  • Customer Success Specialist

    2 weeks ago

    San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...

  • Customer Success Specialist

    2 weeks ago

    San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...

  • Customer Success Specialist

    7 days ago

    San Diego, United States My Senior Health Plan Full time

    Job DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...

  • Customer Success Manager

    3 days ago

    San Francisco, United States Ongo Inc. Full time

    What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in the health...

  • Senior Manager, Customer Success Engineering

    5 days ago

    San Francisco, United States Cloudflare Inc Full time

    About the Department Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Pathlight Full time

    About Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Manager

    7 days ago

    San Francisco, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...

  • Head of Customer Success

    7 days ago

    San Francisco, United States Origin Full time

    About Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tackling this...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Klarity Full time

    Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase...

  • Customer Success Manager

    7 days ago

    San Francisco, United States EXPLO Full time

    Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a team from scratch. This is...