Customer Success Specialist

3 weeks ago

San Francisco, United States Scribe Full time

About us

Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. If youve always wanted to work on a product thats truly changing the way people work, wed love to chat

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

  • A strong sense of ownership
  • Defaulting to action
  • Humans over everything else
  • A continuous learning and growth mindset
  • High performance, high-velocity output
  • A supportive, respectful and transparent work environment

About this role

Scribe is seeking a Customer Success Specialist to join our team. As a Customer Success Specialist, you will be the face of our product to our customers - ensuring that customers can effectively use our product across a variety of use cases, delivering onboarding sessions and live product demos to customers and prospects, and fielding inbound questions. In addition to engaging new customers, youll be laser-focused on driving adoption through the customer lifecycle, culminating in seamless renewal events.

Youll be joining a small and scrappy team, helping to design and build out our scaled approach to customer and product success. The right person will be energized by the opportunity to help our incredible users while also building programs, testing approaches and collecting insights as we scale.

Scribe is a truly horizontal product used by over a million organizations around the world, so you will have the opportunity to work with a large volume and wide range of customers across industries and roles. Given your unique customer vantage point, you will work closely with Sales, Customer Success, Marketing, and Support team members daily to surface relevant customer insights and feedback.

Examples of what youll be doing

  • Conduct live onboarding sessions for teams of users, enabling customers to use Scribe effectively across a variety of use cases.
  • Identify common business problems customers are trying to solve with Scribe and position solutions and ROI to maximize adoption.
  • Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs.
  • Support Scribe evangelists to drive change within their organizations.
  • Manage contract renewals to maintain best-in-class customer and revenue retention.
  • Work closely with Sales, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback.
  • Design & execute experiments to continuously improve key metrics: activation, adoption, retention.
  • Exude a passion for Scribe as a solution for business challenges.

Qualifications

  • 2-4 years of work experience, interest in building new skills and continued career growth at a fast-paced start-up.
  • Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Bonus: experience owning subscription renewals and familiarity with CSP/CRM/subscription billing tools.)
  • Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers.
  • Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions.
  • Passion for technology and the ability to quickly learn new SaaS software applications.
  • A positive attitude and a willingness to go the extra mile for customers.
  • Excited by the opportunity to wear many hats and grow with our company.

If you love talking to people, are passionate about making customers successful, and get excited about building alongside a scrappy team - please get in touch about joining our growing team

Full-Time Employee Benefits Include:

  • Some of the nicest and smartest teammates youll ever work with
  • Competitive salaries
  • Comprehensive healthcare benefits
  • Exciting and motivating equity
  • Unlimited PTO
  • 401k
  • Parental Leave
  • Commuter/Remote benefits
  • WFH Stipend

Compensation

$70k - $95k USD salary + equity

We consider several factors when determining compensation, including location, experience, and other job-related factors.

Unsure if you meet all of these requirements? Please apply anyway We would love to hear from you.

#J-18808-Ljbffr

  • Customer Success Specialist

    4 weeks ago

    San Diego, United States TaxGlobal Full time

    Company Description TaxGlobal is an AI-powered platform that connects clients with tax service professionals all over the world. Our mission is to be the only destination for all tax needs globally, connecting every individual to the right tax expert for success. We are the #1 destination for everything taxes with over 90,000 tax and accounting firms in the...

  • Customer Success Specialist

    2 weeks ago

    San Francisco, United States Rippling Full time

    Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc) Hybrid role with 3 days/week at our office in San Francisco (5/days week during training) ABOUT PERFECT VENUE Private events and catering make up about a third of...

  • Customer Success Specialist

    4 weeks ago

    San Diego, United States Eppendorf Group Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new...

  • Customer Success Specialist

    20 hours ago

    San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...

  • Customer Success Manager

    1 week ago

    San Francisco, United States Oomnitza Full time

    As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Hack VC Full time

    - You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Coperniq Inc. Full time

    Title : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...

  • Customer Success Lead

    4 weeks ago

    San Francisco, United States Pear VC Full time

    Orby AI builds the next-generation Automation AI platform to automate repetitive processes. It provides a unique "observe, learn, and automate" end-to-end experience powered by an actions-based foundation model. Orby observes a user's activities, identifies repetitive work steps, and generates the suggestions that ultimately automate these tasks. Moreover,...

  • Customer Success Manager

    2 weeks ago

    San Francisco, United States Coperniq Inc Full time

    Title: Customer Success Manager Company: Coperniq Location: San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...

  • Head of Customer Success

    1 month ago

    San Francisco, California, United States Prelay Full time

    Prelay's Team Selling platform helps the world's fastest-growing technology companies surpass their revenue goals. In a distributed world, revenue teams need better ways of running large, complex deals, without fumbling deliverables or context that can result in delays and slippage. We bring people and process together in one platform that integrates with...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. ‍ Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...

  • Customer Success Manager

    4 weeks ago

    San Francisco, California, United States Ditto Full time

    Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups) currently use Ditto.‍Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.We're backed by...

  • Customer Success Manager

    3 weeks ago

    San Francisco, United States Nuvolum Full time

    Job DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...

  • Customer Success Manager

    5 days ago

    San Francisco, United States Nuvolum Full time

    Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...

  • Customer Success Senior Manager

    2 weeks ago

    San Francisco, California, United States Dynamo AI Full time

    → UPDATE: Only applications submitted to will be considered.We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with...

  • Customer Success Manager

    1 month ago

    San Francisco, United States Crossing Minds Full time

    Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States Crossing Minds Full time

    Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don't infringe on or jeopardize customer privacy. Our team is...

  • Manager, Customer Success Team

    5 days ago

    San Francisco, United States Atlassian Full time

    Overview: Atlassian Customer Success strives to help customers realize the value in their Atlassian investment. We engage customers to unlock early and sustained business outcomes. As a manager in Customer Success, you manage a team of Customer Success Managers (Associate to Senior) to execute the overall team vision. This means driving successful product...

  • Customer Success Manager

    1 month ago

    San Francisco, California, United States Assembled Full time

    Our workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams.You'll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and...