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Call Center Representative

3 months ago

Akron, United States PrideStaff Full time

Customer Service Representative

Pay Rate: $13.00 - 15.00/hr

Location: Akron, OH

This position has the opportunity for a Remote or Hybrid Schedule once the 4-8 week training has been completed.

Key Responsibilities:

  • Troubleshooting to end users includes password reset, general Q&A, assisting with visit errors, adding schedules, employees, and clients into the system as well as device and app support

  • Methods of support include phone call, chat, and email tickets

  • Typical day consists of handling approximately 25-30 transactions per day (may increase based on seasonal trends)

  • Utilize basic soft skills to provide engaging customer service to each customer

  • Additionally, most be able to document tickets to summarize

  • Answering customer calls, chat, and email inquiries quickly and efficiently while providing an excellent customer experience

  • Providing first call resolution while offering self-help options for future assistance

  • Conduct outbound calls, as needed, to provide follow-up on existing issues and to drive program compliance.

  • Respond to requests/tickets and record details for ticket per client and internal requirements.

  • Communicate clearly/concisely with our customers.