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Manager, Process Management, Portfolio Management and Change Management

1 month ago

Henrico, United States Capital One Financial Corp Full time
West Creek 8 (12080), United States of America, Richmond, Virginia

Manager, Process Management, Portfolio Management and Change Management (Hybrid)

As a Manager, Process Management, Portfolio Management and Change Management, you will lead a team of process managers in delivering flawlessly executed processes in portfolio management and change management that improve business efficiency and drive results. You will create and modify processes and collaborate with passionate leaders across multiple levels of the Fraud and Disputes (FDO) organization. Strong people leadership skills, influence, communication, and the ability to adapt to a dynamic environment are essential to succeeding in this role. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Lead, Include, Empower, and Inspire a team of Process Managers
  • Collaborate with various departments in different locations to develop and execute effective and efficient processes
  • Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
  • Provide visibility into the impact of FDO's investments to reach organizational goals at the portfolio level by collaboratively working with multiple teams across Channels, FDO, and Fraud Intent
  • Develop and lead FDO's Strategic Portfolio Management Process including: prioritization of new work, impediment removal, and assessment of progress against OKRs (Objectives and Key Results)
  • Create clear scope and success definition across all areas of the Portfolio, including planning, communications, change management, and implementation
  • Support large, complex programs while providing strategic direction to stakeholders, peers, and direct reports
  • Lead special projects autonomously and through partnership with cross-functional teams
  • Use common tools and processes to inform the delivery objectives
  • Work cross-functionally with multiple partner areas
Location: This role is hybrid, where you will be expected to spend about half of your working time in office (Richmond, VA or McLean, VA) and half working virtually.

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 3 years of experience in Risk, Process Management, or Project Management
  • At least 2 years of experience in People Leadership
Preferred Qualifications:
  • Bachelor's Degree in Business Administration, Management, Finance, or Human Resources
  • BPM (Business Process Management), PMP (Project Management Professional), Lean certification, or Six Sigma certification
  • At least 5 years of experience in Change Management or Portfolio Management
  • At least 5 years of experience in Risk, Process Management, or Project Management
  • At least 5 years of experience in People Leadership
  • At least 3 years of experience using Google Suite (GMail, Sheets, Slides, or Docs)


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to C[redacted]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).