First Shift Operations Manager
1 month ago
Operations Manager
Job Summary:
Reporting to the Terminal Manager, the Operations Manager shall oversee daily operations. The Operations Manager shall assist in promoting and maintaining the terminal structure and standards of operations as prescribed by the Terminal Manager.
Cowan Core Values:
- Safety of our team drives every decision we make
- An entrepreneurial spirit fostered by healthy work environments
- Fiscal responsibility
- Exceptional Customer service
Schedule:
- Monday-Friday 7AM to 5PM
Job Duties:
- Proactively address safety concerns by:
- Communicating safety goals and standards to Fleet Management
- Provide resources for safety concern resolution
- Regular reviews of terminal “safety health” with Terminal Manager and/or Safety trainer, schedule set by Terminal manager
- Ensure Fleet and Fleet Management are in compliance in the following areas:
- Driver fitness (DOT physical)
- Driver documents (license, annual review, etc.)
- Hours of Service
- Assist in facilitating random driver testing as needed
- Personal protective equipment (PPE)
- Partner with Fleet Management to offer the highest level of driver satisfaction in the industry. Retention goals to be set and measured by Senior Cowan Management
- Partner with Terminal manager and customer to provide high level customer satisfaction.
- The Operations Manager is responsible for all terminal expirations, and coordination between various departments and Fleet Management
- Maintain proper level of terminal operations staffing (schedules/coverage of work load)
- Driver master schedule development and maintenance
- Oversight of the Fleet planning and plan execution
- Provide Fleet Management with updated special load requirements as dictated by the customer
- Monitor and measure assessorial charges collected/missed. Address with Fleet Management as needed. Monthly scorecard shall be provided to the Terminal Manager
- Daily review of Cowan Connect standards by Fleet. Areas of focus:
- 30-minute compliance
- Late reason coding
- Detention notes/collection
- Coach and counsel your Fleet Management team in the following areas (subject to Terminal Manager approval)
- Attendance
- Cowan Connect performance of Fleet Management
- Customer care and service
- Develop Fleet Management performance improvement plans as needed, in partnership with Terminal Manager
- Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
- Asset management, relating to:
- Tractor/trailer PM scheduling
- Equipment moves/positioning
- Rental equipment tracking and management
- Regular equipment condition inspections
- Quarterly review of Terminal performance with Terminal Manager
- Review revenue per truck per day with Terminal Manager. Identify areas of opportunity (BH lanes, empty miles, etc). Develop improvement plan as needed with TM. Execute plans with Fleet Management
- Review OTR miles and local pay, ensuring efficiency, utilization and driver compensation goals
- Monthly P+L review participation (at Terminal Manager discretion)
- Other duties as assigned at Senior Management discretion
Job Requirements:
- 3-5 years’ industry experience
- 1-3 years’ direct report management experience
- TMS experience required. TMW preferred.
- Proficiency in Microsoft Office
- Extensive knowledge of DOT regulations
- Ability to plan, manage and complete projects
- Ability to work off hours as dictated by the business
- Monthly travel may be required as dictated by the customer/business
Soft skills:
- Ability to prioritize tasks in order of importance and urgency
- Ability to set clear expectations to reports
- Effective and professional verbal and written communication skills
- Strong organizational skills
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