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Manager, Payroll Operations

2 months ago

Henrico, United States CarMax Full time

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be

About this job

The Payroll Manager supervises and coordinates the day-to-day payroll operations ensuring that over 30,000 associates in nearly all states are paid timely and accurately, adherence to various federal, state & local laws as well as company policies & SOX Controls. CarMax Accounting operates in a collaborative environment with uncompromising integrity and accountability, all while supporting company growth through collective expertise, cross-functional partnerships, and a mindset focused on continuous improvement. The Payroll Manager will model our passion for helping customers by being empowered to make a difference.

What you will do - Essential Responsibilities

As a Payroll Manager, you will:

  • Oversee payroll processing activities while ensuring accounting accuracy, completeness, adherence to SOX Controls; manage resources appropriately to balance workload and ensure key performance metrics are met.
  • Drive team performance by managing the on-boarding & training process, setting clear expectations, and measuring results; participate in the performance management process, including performance reviews, team & individual development.
  • Identify training, education, and upskilling needs within the team; deploy as needed to ensure operational targets are maintained as well as accounting policies and procedures are followed appropriately.
  • Collaborate with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness.
  • Analyze department metrics, including staff productivity and key performance metrics; recommend solutions to drive execution or improve performance.
  • Provide recommendations to Payroll Leadership and the Company to support continued compliance.
  • Conduct periodic reviews of pay rules.
  • Ensure adherence to payroll SOX controls and provide recommendation for changes to controls, driving for compliance, accuracy, and efficiency.
  • Lead and participate as a subject matter expert for payroll in projects that span multiple departments and/or the company as new initiatives are deployed to meet business goals.
  • Assist the Senior Manager and/or Director with staff communications, issue resolution, goal setting, and maintaining fiduciary duties and accounting standards.
Qualifications and Requirements
  • Thinks organizationally, applying business knowledge and utilizing available resources to solve problems at the root cause and develop innovative solutions.
  • Empower and challenge team members of all skill levels to reach their full potential.
  • Ability to motivate others, including gaining buy-in to do the right thing for the right reason.
  • Ability to build and maintain strong relationships.
  • Ability to provide "win-win" solutions while resolving customer service issues in a positive and professional manner.
  • Proven ability to Collaborate with the team and business partners to identify, design, and implement process improvements for greater efficiency and effectiveness.
  • Analyze department metrics, including staff productivity and key performance metrics; recommend solutions to drive execution or improve performance.
  • Provide recommendations to Payroll Leadership and the Company to support continued compliance.
  • e complex tasks in a changing environment, in a professional, responsive manner
  • Proven ability to communicate complex messages both written and verbally to a wide variety of audiences.
  • Ability to complete complex objectives in a timely manner while balancing time, multi-tasking, and interruptions.
  • Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with little guidance or instruction.
  • Proven good judgment in selecting methods and techniques for obtaining solutions.
  • Ability to apply business and technical knowledge to produce results and make recommendations to Senior Leaders across the organization.
  • Champion and adapt to change.
  • Ability to travel as needed.
  • Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia


Internal Candidates: Successful completion of Entry MAP or MDP required.

Education and/or Experience
  • Bachelor's Degree in Accounting, Finance preferred, or equivalent experience required
  • 5+ years of multi-state payroll environment, Accounts Payable, Accounts Receivable, Internal Controls, Accounting Compliance, or equivalent experience required.
  • 2+ years of experience leading teams to achieve common goals, including managing the work of direct and/or indirect reports highly preferred.
  • Strong accounting skills including general knowledge of generally accepted accounting principles (GAAP)
  • Strong understanding of Payroll and Payroll Tax laws, regulations, and processes highly preferred
  • Project management experience preferred.
  • Experience and knowledge in Cloud-based ERP solutions, Workday, robotics, OCR technologies, and various automations desirable
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook) required.


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.