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Technical Service Engineer

3 months ago

Nashville, United States NEXTracker Full time
Job Description:

The Technical Service Engineer will be based in Nashville, TN.

Here is the key role of what you will do...

•Provides technical support for mechanical, electrical, quality, communication, and installation issues for NEXTracker's customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer production value.
•Interface with customers or installers to plan network configuration and adjust field equipment to comply with the plans
•Interface with field personnel to commission projects and troubleshoot problems.
•Test and commission NEXTracker tracker installations and provide training to onsite NEXTracker employees and partner companies.
•Provide tracker controller expertise, supporting controller commissioning process and on-going maintenance
•Manage controller commissioning process for customer acceptance of NEXTracker tracker installations for placement of warranty.
•Support product development, sales, and marketing as requested.
•Schedule onsite training, maintenance programs, subcontractor training, quality control
•Works with cross functional team to suggest modification to work instructions, material, or product changes to ensure superior quality of products.
•Ability to write reports, service proposals, and procedure manuals.
•Work closely with Remote Monitoring Team providing in the field repairs and documenting all issues.
•Manage field testing of prototype and beta product lines.
•Support in the development of controller technical documentation for Commissioning and O&M, including revision control.
•Supports NEXTracker system design, product development, sales, and marketing as requested.
•Have strong customer care experience and be able to effectively communicate resolutions for customer concerns.
•Internal customer voice. An advocate for the customer within NEXTracker

Required

  • B.S. in Engineering (Electrical, Industrial, Mechanical or Equivalent) or related STEM field
  • Must be able to demonstrate customer care skills and be able to effectively communicate resolutions for customer concerns
  • Ability to interface and communicate with customers on a regular basis
  • Internal customer voice. Ability to speak as an advocate on behalf of the customers within Nextracker


NEXRSR

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At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Nextracker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Culture is our Passion