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International Customer Experience Representative

2 months ago

Scranton, United States The AZEK Company Full time
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • A minimum of 2 years of experience collaborating with international customers and freight forwarders
  • - A solid knowledge of the shipping process and customs documents, such as commercial invoices, packing lists, certificates of origin, etc.
  • A proficiency in JD Edwards ERP system, Sales Force, and Microsoft Office applications
  • - A strong communication and interpersonal skills, both written and verbal.
  • - A customer-oriented and team-player attitude, with a high level of professionalism and integrity
  • - A willingness to learn and adapt to changing business needs and customer expectations
  • Performs other assignments as POSITION QUALIFICATIONS Competency Statement(s)
  • Adaptability/Flexibility - Being open to change (positive or negative) and to considerable variety in the Ability to
quickly and accurately grasp the essentials of a variety of business disciplines in order to provide improvements to the processes they entail.
  • Attention to Detail - Being meticulous about detail and thorough in completing work
  • Communication - The ability to communicate effectively with others both orally and in writing.
  • Goal Oriented - Ability to establish proper goals and to meet/exceed during a specified timeline.
  • Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things
  • Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
  • Teamwork - Communicating and working together to serve our customers.
  • Accountability - Ability to accept responsibility and account for his/her
  • Accuracy - Ability to perform work accurately and
  • Ambition - The drive to achieve personal
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.


SKILLS & ABILITIES

Education:High School Graduate or General Education Degree (GED): Required

Experience:2 plus years of experience

Computer Skills:Must be proficient in Microsoft Office applications; familiarity with Salesforce.com a plus

Certifications & Licenses:

Other Requirements: