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Global Sales Director-Luxury, Lifestyle and Leisure-Midwest
2 months ago
Please note that this is a fully remote position, however, we will be considering candidates who reside in the Midwest market.
The Opportunity
Hyatt seeks an enthusiastic Global Sales Director to join our Hyatt Sales Force - Luxury, Lifestyle, and Leisure team where you'll join a team of 21 colleagues who are passionate about what they do. In this role, the Global Sales Director will manage global luxury and lifestyle travel agency accounts and develop new business opportunities to drive market-share growth and premium business to Hyatt's portfolio of hotels. The Director will work in tandem with the LLL team and internal and external stakeholders to create and implement strategic account plans that deliver on the organization's sales strategy, short and long-term strategic objectives, and tactics/initiatives for our Global Luxury, Lifestyle, and Leisure accounts. In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams, where you will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedules
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.
The Role
The primary responsibility of the Global Sales Director includes developing and executing strategic account plans to drive new revenue opportunities and brand awareness across a portfolio of qualified accounts within in the luxury and lifestyle segment. Primarily these accounts will be with travel agencies and niche lifestyle concierge organizations.The Director will also be responsible for uncovering new business opportunities in the luxury and lifestyle segment that support Hyatt's portfolio of brands and hotels worldwide. The Director position includes total account management, handling both group and transient travel. This position will be responsible for developing and nurturing long-term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events, and hotel familiarization trips. This is a remote position and the individual reports directly to the Senior Global Sales Director.
• Create and maintain strategic account/action plans for each account that will include: quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions, and B2B marketing opportunities.
• Support worldwide hotel sales needs based on agreed priorities and anticipated business levels in an agile environment.
• Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF's Key accounts.
• Pre-qualify and target Key Accounts in assigned segments, utilizing analytics tools and prospecting strategies to develop appropriate and effective sales solicitation strategies to increase market share.
• Be the "one-stop shop" problem solver for all assigned HSF accounts.
• Entertain potential and current customers based on business priorities, including the ability to travel and work off-peak hours.
• Ensure high exposure through direct sales solicitation, telephone contact, and written communications.
• Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.
• Maintain an awareness of market developments and customer trends and provide insight into the field.
• Assist hotel representatives with customer engagement including but not limited to scheduling appointments, targeted customer events, sales calls, and webinars.
• Ability to manage an event budget, and communicate and curate branded experiences for small groups and large customer-facing events.
• Attend industry events representing Hyatt through the organization's principles and purpose and acting as a brand ambassador for our portfolio.
• Assist new Hotels to identify and acquire potential Accounts and fine-tune best practices.
• Help to organize and coordinate strategic familiarization trips.
• Conduct impactful product presentations to increase awareness with Key Accounts.
• Prepare Monthly Activities Reports and Production Reports, as needed.
• Very strong follow-up, time management, financial acumen, organizational and leadership skills.
• Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment.
• Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.
• Takes initiative, is a team player, personable, discreet, and reliable.
• Opportunities to participate in Hyatt's Diversity & Inclusion activities.
• Willingness to take on and lead special initiatives and cross-functional projects as needed.
Qualifications:
Experience Required:
• At least 8 years of related industry experience in global or regional sales, or hotel leadership role
• Has worked within hotel sales operations on the property
• Strong understanding of luxury, lifestyle, and leisure global travel and network of influential contacts
• Excellent presentation and networking skills
Experience Preferred:
• Bachelor's degree preferred
• Comprehensive knowledge of Hotels and Sales practices
• MS Office, Lanyon, Reserve, Opera, Oracle, and Envision preferred
• Sales and/or operations roles in All inclusive, Luxury, full service and select service properties
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
