Call Center Representative

6 hours ago


Sterling Heights, United States Michigan Institute of Urology Full time

Job Type

Full-time

Description

Call Center Representative
Michigan Institute of Urology

Sterling Heights, MI in Lakeside

$500 SIGN ON BONUS

MONDAY-FRIDAY 40 HOURS

NO NIGHTS NO WEEKENDS

PAID HOLIDAYS
Description

GENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices. Under direct supervision, is responsible for responding to various telephone contacts including incoming calls on patient and private telephone lines. Schedules office visits, office procedures and diagnostic testing utilizing the Practice Management program. Directs patient calls and records messages for physicians, nurse practitioners and medical assistants.

PHYSICAL AND MENTAL EFFORTS: Prolonged sitting and viewing of computer screen. Deals with stressors associated with maintaining high volume of telephone calls and urgent/emergent situations.

ENVIRONMENTAL AND WORKING CONDITIONS: Fast paced work environment based on elective and urgent situations requiring immediate action. Ability to accommodate changes in daily and weekly schedule. HIGH VOLUME OF INCOMING PHONE CALLS

TYPICAL DUTIES AND RESPONSIBILITIES: Responsible for responding to various telephone contacts including incoming calls on patient and physician telephone lines. Secures demographic information on new patients and generates EHR record via data entry on Practice Management program. Obtains email address for patients for the patient portal. Schedules new patient appointments, general office visits, office procedures and diagnostic testing appointments. Responsible in forwarding messages to the physicians/NP's and appropriate staff. Forwards messages to the Medical Assistants for triage. Directs patient calls and records messages for physicians, nurse practitioners and medical assistants. Maintains confidentiality of patient records. Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities. Demonstrates a commitment to the vision, mission and goals of the Michigan Institute of Urology through application of Continuous Quality Improvement

Requirements

Requirements:

EDUCATION: High school graduate or GED.

EXPERIENCE: Minimum of 1 year experience answering multi-line phone System preferred

.SKILLS:

General clerical skills including basic computer knowledge and the ability to type 50wpm. Good communication and interpersonal skills. Ability to multitask. Demonstrates self-motivation and organizational abilities. Emphasis on customer service



  • Sterling Heights, United States Michigan Institute of Urology Full time

    Call Center Representative Michigan Institute of UrologySterling Heights, MI in Lakeside$500 SIGN ON BONUSMONDAY-FRIDAY 40 HOURSNO NIGHTS NO WEEKENDSPAID HOLIDAYSDescriptionGENERAL SUMMARY: This is a Centralized Call Center Representative representing all offices. Under direct supervision, is responsible for responding to various telephone contacts including...


  • Sterling Heights, United States Luxury Bath Technologies Full time

    Call Center Representative With more than 25 years in business, Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Luxury Bath / Mobility Remodelers is looking for a Super Star...


  • Sterling Heights, Michigan, United States SP+ Full time

    Job SummarySP+ is seeking a highly skilled Customer Service Representative to join our team in a dynamic and fast-paced environment. As a Customer Service Representative, you will be responsible for handling high volumes of customer calls with the highest degree of courtesy and professionalism.Key ResponsibilitiesManage multiple customer interactions...


  • Mendota Heights, United States Equiniti Full time

    Management Level I ***THIS ROLE WILL BE ONSITE AT OUR MENDOTA HEIGHTS, MINNESOTA OFFICE ***THIS IS A TEMPORARY ROLE LASTING 5-7 MONTHS Start Date: November 11th, 2024 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ US is a...


  • Mendota Heights, United States Equiniti Full time

    THIS ROLE WILL BE ONSITE AT OUR MENDOTA HEIGHTS, MINNESOTA OFFICE ***THIS IS A TEMPORARY ROLE LASTING 5-7 MONTHS Start Date: November 11th, 2024 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ US is a leading provider of...


  • Warrensville Heights, Ohio, United States ZephyrTech Full time

    Key ResponsibilitiesWe are seeking a reliable Call Center Agent to join our team at ZephyrTech. As a Call Center Agent, you will be responsible for handling incoming calls, providing exceptional customer service, and resolving customer inquiries or complaints in a timely and professional manner.Key SkillsExcellent communication and interpersonal...


  • Middleburg Heights, United States Aucera Full time

    Job Description Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies...

  • Call Center Agent

    4 weeks ago


    Middleburg Heights, Ohio, United States Aucera Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our products and services.Key ResponsibilitiesCustomer Service:...


  • Needham Heights, Massachusetts, United States Point32Health - Call Center Recruitment Full time

    About the RoleWe are seeking a highly skilled and compassionate Member Services Representative to join our team at Point32Health. As a key member of our call center, you will play a vital role in providing exceptional customer service to our members, resolving complex issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesProvide...


  • Drexel Heights, United States Government Employees Insurance Company Full time

    Customer Service Representative – Tucson, AZSalary: $18.86 per hour/$38,002.90 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Tucson, AZ office. This...


  • Sterling, United States SP Plus Corporation Full time

    Overview SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...


  • Sterling Heights, Michigan, United States Breeze Unlimited Full time

    Customer Service RepresentativeBreeze Unlimited is proud to partner with Akina Pharmacy, a family-owned business dedicated to enriching lives through compounded medicine. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences to patients and providers.Key Responsibilities:Build and maintain positive...


  • Sterling Heights, Michigan, United States Michigan Institute of Urology Full time

    Job SummaryWe are seeking a highly skilled and organized Call Center Representative to join our team at the Michigan Institute of Urology. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients and physicians.Key ResponsibilitiesRespond to incoming calls on patient and physician telephone...


  • Grandview Heights, United States Randstad Full time

    Job DescriptionJob DescriptionWe are a leading company in the financial services industry, dedicated to delivering exceptional customer service and support to our clients. Our team is comprised of talented and passionate individuals committed to excellence and innovation. We are looking for dynamic Solutions Center Representatives to join our team and help...


  • Grandview Heights, Ohio, United States Pyramid Consulting Full time

    Job Title: Solutions Center RepresentativeWe are seeking a highly skilled Solutions Center Representative to join our team at Pyramid Consulting, Inc. This is a 12+ months contract opportunity with long-term potential and is located in Grandview Heights, OH (Hybrid).Job Summary:The Solutions Center Representative will be responsible for receiving and...


  • Rowland Heights, United States AppleOne Full time

    Job DescriptionJob DescriptionWe are seeking an experienced and dynamic Vice President of Call Center Operations to lead and oversee our customer service and call center teams. This executive-level role requires a strategic thinker with a proven track record in call center management, customer service excellence, and process improvement. The ideal candidate...


  • Sterling, Virginia, United States General Dynamics Information Technology Full time

    Job DescriptionGeneral Dynamics Information Technology (GDIT) is seeking a talented professional to deliver valuable services and solutions to our customers. As a Security Technology Assistance Center (STAC) Call Center Technician, you will be supporting the U.S. Department of State via excellent customer service telephonically, in email and...


  • Sterling Heights, Michigan, United States Michigan Institute of Urology Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the Michigan Institute of Urology. As a key member of our call center team, you will be responsible for providing exceptional customer service to our patients and clients.Key ResponsibilitiesRespond to incoming calls on patient and physician...


  • Grandview Heights, Ohio, United States Tailored Management Full time

    Solutions Center RepresentativeJoin Tailored Management as a Solutions Center Representative and take on a challenging role that requires exceptional customer service skills and a strong understanding of insurance products. As a key member of our team, you will be responsible for providing top-notch support to our clients, partners, and investment...


  • Sterling Heights, Michigan, United States Henry Ford Health Full time

    {"title": "Clinical Service Representative Part-time Lakeside Medical Center-Orthopedics", "content": "Job SummaryAs a Clinical Service Representative at Henry Ford Health, you will play a vital role in providing exceptional patient care and service in our Orthopedics department at Lakeside Medical Center. This part-time position requires a high level of...