Account Manager

4 weeks ago


Baltimore, United States The Scalers Ltd Full time

Roles and Responsibilities: ● Cultivate and maintain strong business relationships with multiple travel agents, driving their growth. ● Focus on increasing revenue by implementing cross-selling, upselling strategies, and ensuring operational excellence. ● Develop meaningful connections with both existing and new customers, regularly assessing their satisfaction and ensuring smooth engagement with products. ● Provide prompt and accurate solutions, swiftly addressing user needs and enhancing their overall experience. ● Collaborate with various teams, generate transparent reports, and identify novel avenues for ongoing enhancement and innovation. ● Recognize product issues and communicate them to the product team. ● Contribute to the establishment of efficient and scalable processes that reflect the commitment to delivering optimal service to agents. ● Work together with sales, product, engineering, and marketing departments. ● Attain a comprehensive understanding of our products, offering demonstrations and resolving product inquiries. ● Analyze and maintain agents' performance data. ● Stay informed about industry trends and strategic growth opportunities. Experience and Skills Required: ● A minimum of 2 years of sales experience in the travel industry. ● Demonstrated track record in managing key clients, creating value, and handling operational responsibilities. ● Outstanding communication and interpersonal aptitude. ● Proficiency in building relationships and possessing high emotional intelligence. ● Preferable previous experience in acquiring or managing travel agents, visas, or insurance. ● Proficiency in using CRMs and Google Sheets. ● Ability to perform well under pressure with a proactive mindset.

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