Equipment Rental Counter Associate
2 months ago
JOB DUTIES:
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Assist rental customers in a polite, friendly and professional manner whether in person or on the phone
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Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate
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Prepare rental forms and contracts by obtaining customer signature and other information as required
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Explain rental fees and provide information about rented items such as operation of equipment and safety features
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Answer telephone and receive orders by phone
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Resolve customer problems and answer questions
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Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
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Daily audits of open contracts and call overdue rentals
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Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
OTHER TASKS AND RESPONSIBILITIES:
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Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean
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Report safety violations to supervisor
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Adhere to all company policies, procedures, rules and regulations in written or verbal form
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Comply with government safety requirements and other regulations and security in store
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Attend department, store and safety meetings
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Perform other duties as requested
WORKING CONDITIONS:
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Must be able to sit or stand for long periods of time
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The job requires constant interaction with the public
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May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
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Most work will be indoors with limited exposure to outside elements
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Some Saturday work required
EDUCATION, SKILLS & REQUIREMENTS:
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A high school diploma or equivalent GED is preferred but not required.
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Must be able to lift/move approximately 50-70 lbs.
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Customer Service Aptitude
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Strong telephone skills
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Effective written and oral communication skills
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Valid driver's license and clean driving record
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Equipment rental industry experience preferred
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Point of Rental software experience preferred
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Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
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