Mortgage Loan Administrator

1 month ago

Cleveland, United States Third Federal Savings and Loan Association Full time

At Third Federal, named for five years in a row as "One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates - from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs.

Description:

This position manages loan applications originated in the Mortgage Passport Department, as well as those generated by our Broker Partners, via the online channel and possibly over the phone. The Loan Administrator communicates with customers and external loan officers by telephone and email in order to follow the customer relationship through the closing of the loan and assist customers and external loan officers calling in with questions regarding their loan in process. This position requires thorough knowledge of loan products and the ability to manage a large pipeline of loan applications. Satisfactory completion of Equity and Loan Administrator Training and demonstrated proficiency is required. This position requires strong organizational skills and strong written and verbal communication skills.

Requirements:

  • DU loan experience is a plus, but not required
  • Strong ability to understand the customer needs and successfully build professional relationships
  • Perform business development tasks, managing pipeline volume and maintaining communication with customers and external loan officers throughout their transaction
  • Communicate with applicant to explain product terms, gather personal data and answer questions relating to their refinance, purchase, preapproval or equity transaction
  • Communicate with external loan officers to educate on product benefits, process standards, and troubleshooting loan scenarios.
  • Experience following loan applications from origination through closing is a plus
  • Excellent verbal and written communication skills including professional grammar and demeanor as well as positive, proactive and friendly interpersonal skills are required
  • PC proficiency required
  • Strong organizational skills
  • Consistently deliver first class customer service


Work hours are generally scheduled between 8:30 am to 5:00 pm - Monday through Friday and requires some Saturdays.

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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