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Customer Service Representative

3 months ago

Chesapeake, United States ITS ConGlobal Full time

Overview

ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. Were currently seeking a Customer Service Representative.

The CSRs primary role is creating and fostering a strong relationship between ConGlobal and our Customers.

Responsibilities

Customer Service Representative

  • Maintains accurate records of customers equipment inventory and relevant activities
  • Develops and maintain effective, professional communications with customers
  • Maintains accurate records of all inbound and outbound equipment
  • Inputs repair estimates for Owner of equipment
  • Obtains requisite approvals from Leasers and/or Owners
  • Schedules equipment surveys
  • Adjusts repair estimates per instructions from surveyor/owner/leaser
  • Updates TEC when equipment is repaired
  • Prepares billing paperwork for repaired units daily
  • Responsible for monthly storage and handling billing reports
  • Coordinates scheduling of on-hires with yard supervisor
  • Works with shop supervisor to prioritize equipment repair
  • Updates TEC system with sales equipment repairs and movement

This is an exciting time at ConGlobal and were growing our team We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

Qualifications

  • Must have a high school diploma or equivalent education
  • Should be computer literate familiar with Microsoft software
  • Energetic and customer driven
  • Good organizational skills
  • Effective verbal and written communications
  • Courteous customer communication skills
  • Must have a valid drivers license
  • Consistently exhibits satisfactorily levels of performance
  • Hours are Monday-Friday 7am-5pm