Front Desk Agent

4 days ago

Santa Monica, United States Crescent Services Full time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive wages of $21.96/hr.
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members.
ESSENTIAL JOB FUNCTIONS:
  • As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  • You will greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
REQUIRED SKILLS/ABILITIES:
  • You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers.
  • You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.
  • You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.
  • You have excellent computer skills and have a team spirit.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    4 days ago

    Santa Monica, United States Crescent Hotels & Resorts Full time

    As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. You will greet guests and comp Front Desk, Agent, Processing, Hotel

  • Front Desk Agent

    6 days ago

    Santa Monica, California, United States Relais & Châteaux Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Fearrington House Inn, a member of Relais & Chateaux. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a...

  • Front Desk Agent

    3 weeks ago

    Santa Monica, California, United States Relais & Châteaux Full time

    Front Desk AgentWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Fearrington House Inn, a member of Relais & Chateaux. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a seamless check-in...

  • Front Desk Agent

    2 months ago

    Santa Monica, United States AccorHotels Full time

    Company Description Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. It offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime Exclusive Lounge, SoFIT, Sofitel SPA, outdoor and indoor kids club...

  • Front Desk Agent

    1 week ago

    Santa Monica, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    1 week ago

    Santa Monica, United States The Crescent Hotels Group Full time

    Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Front Desk Agent

    1 month ago

    Santa Monica, California, United States Relais & Châteaux Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Fearrington House Inn, a member of Relais & Châteaux. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Agent

    2 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    Job Title: Front Desk AgentPalihouse Santa Barbara is seeking a friendly and welcoming Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out...

  • Front Desk Representative

    6 days ago

    Santa Monica, California, United States The Crescent Hotels Group Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Crescent Hotels Group.As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Greet and register guests,...

  • Front Desk Agent

    3 weeks ago

    Santa Monica, United States Hampton Inn and Suites Santa Monica Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Front Desk Agent

    7 days ago

    Santa Monica, United States Hampton Inn and Suites Santa Monica Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true...

  • Front Desk Representative

    4 weeks ago

    Santa Monica, California, United States Crescent Hotels and Resorts Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests...

  • Front Desk Representative

    6 days ago

    Santa Monica, California, United States Crescent Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesGreet and register guests, checking them in and out of the hotel in a...

  • Front Desk Representative

    3 weeks ago

    Santa Monica, California, United States Sage Hospitality Full time

    Front Desk AgentSage Hospitality Group is seeking a skilled and customer-focused Front Desk Agent to join our Front Office team at The Pierside Santa Monica. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Responsibilities:Process guest arrivals and...

  • Front Desk Agent

    2 months ago

    Santa Fe, United States Pinon Court Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a bustling environment and love making people feel welcome? The Pinon Court by La Fonda a charming and vibrant boutique hotel in downtown Santa Fe, is looking for a dedicated Front Desk Agent to join our team!Position: Front Desk AgentLocation: The Pinon Court by La...

  • Front Desk Representative

    7 days ago

    Santa Monica, California, United States Crescent Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesGreet and register guests, checking them in and out of the hotel in a...

  • Front Desk Supervisor

    6 days ago

    Santa Monica, California, United States Crescent Services Full time

    Front Desk Supervisor Job DescriptionCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a crucial role in ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of Guest Service Agents.Key Responsibilities:Respond...

  • Front Desk Representative

    4 weeks ago

    Santa Monica, California, United States Crescent Services Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and facilities to...

  • Front Desk Agent

    1 week ago

    Santa Rosa, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - AC Santa Rosa Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Representative

    4 weeks ago

    Santa Monica, California, United States Crescent Services Full time

    {"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting hotel services and facilities to...