Social Sales Manager

4 months ago

Miami, United States Concord Hospitality Full time
Description
SUMMARY: Develop and foster business for the hotel through proactive and reactive sales efforts. This is a pivotal position designed to provide support to the Director of Sales in the oversight of the catering and sales team in conjunction with managing the position's sales responsibilities. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This positions serves as liaison between the customer, the Sales team and the other departments in the hotel.

RESPONSIBILITIES: Provide the highest levels of customer service to internal partners and external clients at all times. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqu that is representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail. Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel. Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned account, group or event. Assist with projects, reports, training, coaching, performance evaluation and supervision of employees as directed by the Director of Sales and General Manager (if applicable). Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues. Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success. Consistently attain sales activity goals and individual revenue goals includingbut not limited toproactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor. Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties. Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position. Endeavor to work in a unified and collaborative wayone that fosters team workand embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals. Own career development for self and that of direct reports: Be a dedicated advocate for the training and job opportunities that will continue to hone and develop talents, skills, creativity, and personal and professional growth.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

Competitive Pay

Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental

401K Retirement Program with company contribution - FREE MONEY

Group Life Insurance equal to your annual salary

Voluntary Short and Long Term Disability Programs

Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon

Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Salary: $60,000 per year

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