Patient Advocate

2 months ago

Philadelphia, United States Med-Metrix Full time

Job Type Full-timeDescriptionThe Patient Advocate will complete Medical Assistance Applications on patients who may potentially qualify for benefits under the MA Program or other entitlement programs. Obtain all necessary documents required by the County Assistance Office to determine eligibility.RequirementsDuties and ResponsibilitiesComplete the Medical Assistance Application, screen for disability and complete the hospital charity care form with patient/family member or guardian.Update computer system dailyMedical Assistance production reports completed daily1663's must be taken to appropriate physician within 24 hours of completing the applicationSecure all releases, waivers and questionnaires neededLeave each patient with a pending document's check list and follow up daily while patient is still in-house (if applicable).All necessary verification should be faxed for within the first 24-48 hours of completing the MA applicationPrepare applications for drop off at County Assistance OfficeDischarge files are to be worked immediatelyFollow up with County Assistance Office until determination has been made.Assist with the Marketplace where applicable.Report Red Flag and non-cooperative patients to management.Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsQualificationsMust be bi-lingual Spanish/English (spoken and written)Ability to work at various client sites as neededHigh school Diploma or equivalent is requiredCollege degree in Healthcare field preferred2 to 3 years' experience in the field of healthcare preferred2 to 3 years' patient facing experience preferredAbility to effectively communicate with patients one on oneAbility to work independently and be detail-orientedStrong investigatory and researching skillsAbility to use the internet and learn databasesExcellent written and verbal skillsAbility to efficiently multitaskPossess a high level of organization skillsAdhere to the policies and protocols of the client while behaving professionally at all timesAbility to meet monthly productivity goalsMust be proficient in Microsoft Office OutlookWorking Conditions Physical Demands: While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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