Patient Advocate Sr
2 days ago
Job Summary The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect, and consideration are the cornerstones of patients' rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost , and then promotes relationships between staff and patients. These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of the patient advocacy service and provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs. The Patient Advocate requires providing service to all age populations- from infants to frail elderly, in a manner that demonstrates an understanding of the functional/developmental age of the individual served, Essential Functions Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Investigate and manage complaints by patients, their families, visitors, staff members, and other healthcare consumers and work with all necessary parties toward a complaint's resolution. The Patient Advocate will comply with federal regulations from HIPAA, CMS guidelines, and various patients' rights laws. Intervene in crises and negotiate resolutions between conflicted parties. Proactively round on patients and families while in the hospital. Works closely with the nurse manager, physician, nursing staff and other clinical and non-clinical members to investigate the goals of resolution of the complaint/situation. Document all complaints, grievances, and interactions in the electronic feedback system and work independently or support Quality and Safety with complaints and grievances through the case's close. Other Duties as assigned. Competencies (Knowledge, Skills, and Abilities Required): Must possess self-motivation, excellent interpersonal and communication skills. Letter writing samples are required at application. Demonstrated mediation, conflict resolution and crisis intervention skills required. Computer proficiency must be demonstrated in word processing as well as applications necessary to fulfill department procedures.QualificationsEducation: Associate's Degree AND Experience: Three years of experience working in a service-oriented organization, preferably in a healthcare setting required. Closing StatementAbout Jefferson Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
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Patient Advocate
1 day ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Advocate plays a vital role in ensuring a seamless hospital experience for patients by acting in their best interest. With dignity, respect, and consideration at the forefront, this role operates within an ethical framework, prioritizing patient needs and fostering positive relationships between staff and patients. By proactively...
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Patient Advocate
3 weeks ago
Philadelphia, United States Jefferson Health Full timeJob Summary The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect, and consideration are the cornerstones of patients' rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost , and then...
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Patient Advocate
3 weeks ago
Philadelphia, United States Jefferson Health Full timeJob Summary The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient. Dignity, respect, and consideration are the cornerstones of patients' rights. The advocate operates within an ethical construct, seeks to promote the patient's interest first and foremost , and then...
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Patient Advocate
2 weeks ago
Philadelphia, Pennsylvania, United States Med-Metrix Full timeJob SummaryMed-Metrix is seeking a highly skilled and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in ensuring that patients receive the medical assistance they need to access quality healthcare.Key ResponsibilitiesMedical Assistance Application Completion: Complete Medical Assistance Applications...
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Patient Advocate
1 week ago
Philadelphia, Pennsylvania, United States Med-Metrix Full timeJob SummaryMed-Metrix is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in ensuring that patients receive the medical benefits they are entitled to.Key ResponsibilitiesComplete Medical Assistance Applications for patients who may qualify for benefits under the MA Program or other entitlement...
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Patient Advocate
24 hours ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Advocate plays a vital role in ensuring a positive and individualized healthcare experience for patients. This position requires a strong understanding of patients' rights and a commitment to promoting dignity, respect, and consideration.Key ResponsibilitiesInvestigate and manage complaints from patients, families, visitors, and staff...
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Patient Financial Advocate
3 weeks ago
Philadelphia, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
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Patient Advocate Senior
1 hour ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Advocate plays a vital role in ensuring a seamless hospital experience for patients by acting in their best interest. With dignity, respect, and consideration as core values, the advocate operates within an ethical framework, prioritizing the patient's needs and promoting relationships between staff and patients. This leads to a more...
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Patient Advocate Senior
23 hours ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Advocate plays a vital role in ensuring a seamless hospital experience for patients by acting in their best interest.Dignity, respect, and consideration are the cornerstones of patients' rights, and the advocate operates within an ethical framework to promote the patient's interest first and foremost.Key ResponsibilitiesProactively...
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Patient Advocate
2 weeks ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleThe Patient Advocate is a vital member of our healthcare team, responsible for ensuring that patients receive the highest level of care and support during their hospital stay. This role requires a unique blend of interpersonal skills, empathy, and technical knowledge to navigate complex healthcare systems and resolve patient concerns.Key...
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Case Manager
3 weeks ago
Philadelphia, Pennsylvania, United States Temple Health Full timeJob SummaryTemple Health is seeking a skilled Case Manager to join its team. As a Case Manager, you will play a critical role in facilitating the patient's progress through the acute episode of care in an efficient and cost-effective manner.Key ResponsibilitiesCollaborate with patients, physicians, and the interdisciplinary team to develop and implement...
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Patient Financial Advocate
3 weeks ago
Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full timeJob Title: Patient Financial AdvocatePenn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.About the Role:The Patient Financial Advocate plays a critical role in ensuring that patients receive the financial...
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RN Case Manager
4 days ago
Philadelphia, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a skilled RN Case Manager to join our team at Jefferson Health. As a Case Manager RN, you will play a critical role in ensuring the seamless transition of patients through the healthcare system.Key ResponsibilitiesAdvocate for patients and families throughout the entire episode of care, ensuring their needs are met and their...
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Senior Client Advocate
2 months ago
Philadelphia, United States WTW inc. Full timeThe Surety Sr. Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure that the needs of the clients are met or exceeded for all client deliverables. If you're client centric,...
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Patient Engagement Advocate
4 weeks ago
Philadelphia, Pennsylvania, United States UnitedHealth Group Full timeAt UnitedHealth Group, we are dedicated to enhancing the healthcare experience, fostering healthier communities, and eliminating obstacles to quality care. The contributions you make here positively affect the lives of countless individuals. Join us in shaping the healthcare system of the future, making it more responsive, affordable, and equitable. Are you...
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Senior Client Advocate
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Philadelphia, United States Willis Towers Watson Full timeJob Description The Surety Sr. Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other members of the client service and broking teams to ensure that the needs of the clients are met or exceeded for all client deliverables. If you're client...
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Nurse Care Coordinator
1 week ago
Philadelphia, Pennsylvania, United States Philadelphia FIGHT Full timeJob SummaryWe are seeking a skilled Nurse Care Coordinator to join our team at Philadelphia FIGHT. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesTriage patients with urgent or emergency needs, providing timely and compassionate care.Communicate effectively with...
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Care Coordinator
2 weeks ago
Philadelphia, Pennsylvania, United States Caring People Alliance Full timeJob SummaryWe are seeking a highly skilled Care Coordinator to join our team at Caring People Alliance. The successful candidate will work collaboratively with our case management team to provide exceptional care coordination services to children and youth with special health care needs and their families.Key ResponsibilitiesWork with patients and families...
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Nurse Care Coordinator
1 week ago
Philadelphia, Pennsylvania, United States Philadelphia FIGHT Full timeJob SummaryWe are seeking a highly skilled and compassionate Nurse Care Coordinator to join our team at Philadelphia FIGHT. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesClinical CareTriage patients with urgent or emergency needs, providing timely and effective...
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Care Manager RN
2 weeks ago
Philadelphia, Pennsylvania, United States Monogram Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Care Manager RN. As a key member of our integrated Care Team, you will play a vital role in delivering high-quality patient care and improving health outcomes for individuals with chronic kidney disease.Key ResponsibilitiesDevelop and implement personalized...
