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Store Manager

1 month ago

Myrtle Beach, United States Delta Apparel Full time

** Store Manager**

**Job Category****:** Sales **Requisition Number****:** STORE01839 Showing 1 location **Job Details**

**Description**

**CORE RESPONSIBILITIES AND EXPECTATIONS**

**Sales and Customer Service**

* Understand, support and adhere to all company policies and procedures

* Constantly strive to achieve and exceed store sales goals

* Utilize and manage the use of weekly and monthly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales

* Demonstrate high degree of professionalism in communication, attitude and team work with customers, peers and management team

* Demonstrate proper etiquette when communicating with external customers (phone, email and written communication)

* Deliver exceptional customer service through taking ownership of the sales floor and handling customers with issues and complaints

* Accountable for consistently leading and developing a highly efficient, customer focused team:

* Empower associates to make decision in the customers best interest that also supports Salt Life philosophy

* Manages and assesses performance through consistent feedback and documentation of performance, coaching and creating developmental plans

* Continuously motivates team to meet and exceed sales and productivity goals; develop lucrative incentives to encourage the team to deliver their best service

* Hold associates accountable for time and attendance policy

* Maintain an awareness of apparel and accessory trends

* Process all register/point of sale (POS) transactions accurately and in accordance with company policy

* Develop a strong knowledge of Salt Life product specifications, including, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way

* Cultivate a positive relationship with the community via personal involvement, PR events, social media and advertising opportunities.

* Adoptable to store environment change:

* New product and technology

* Customer emergencies

* Each customer has different expectations, and you need to be able to adapt from one customer's style to another on a moments notice

**Operations**

* Maintain regular and timely communication with the District Manager

* Perform all financial activities efficiently and in accordance with company standards, including cash handling and reporting, price changes, and merchandise handling

* Ensure cash control procedures are properly followed including; all transactions, bank deposits, till funds and petty cash

* Open and/or close the store ensuring completion of all tasks and checklists

* Ensure the cash wrap is organized, clean and efficiently operating at all times

* Maintain safety requirements to ensure safe working and shopping environment

* Maintain supplies at a consistent and appropriate level while controlling expenses

* Ensure stockroom/break room/office are maintained and organized

* Report maintenance issues to the District Manager

* Flexible/available in the event of scheduling, including, nights, weekends, associate and customer emergencies

**Inventory Management and Merchandising**

* Manage inventory levels; Ensure all incoming and outgoing shipments are processed properly and replenished when needed

* Ensure all merchandise on the sales floor/back stock is sized and organized according to company standards

* Ensure accuracy of store promotions and merchandise markdowns

* Lead in the maintenance of the visual impact for the store:

* Mannequins are fully dressed and styled

* Visual displays are always in exceptional condition

* Identify and communicate product/fixture concerns

* Preparation and execution of physical inventories, ensuring all guiding principles are followed accurately

**Human Resources**

* Demonstrates leadership and leads by example

* Recruits, hires, develop, motivates and coach store team:

* Distinguish between acceptable and unacceptable employment applications

* Conducts performance evaluations and corrective actions

* Ensures store environment where all employees are treated fairly and respectfully

* Communicate any concerns/issues to the District Manager as needed

* Review and process associate timesheets to verify completeness and accuracy of hours worked and payroll used; ensure payroll is entered timely and in correct manner

* Be flexible to cover shift(s) in the event there are no other employees available to work

* Ensure personal and team image standards are reflective of the Salt Life and adhered to at all time

**Loss Prevention**

* Protect the stores funds, property, and fellow associates property by conforming to and enforcing all loss prevention guiding principles, policies and procedures

* Communicate all loss prevention related concerns or incidents to the District Manager

* Ensure Salt Life employees are not abusing associate discount

* Process all damaged merchandise according to policy

* Log all missing merchandise and found tags per policy

**Requirements**

* Must be at least 18 years of age

* Interest in ocean centric activities

* High School Diploma required

* Ability to work store sales floor for extended periods

* Must pass a background check

* Able to work flexible schedule including weekends, evenings and holidays

* Ability to lift at least 30 lbs., carry, push, squat, kneel, twist, turn, reach and bend

* Must have a positive, outgoing, high energy personality

* Computer skills to include operation of retail point of sale system

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)