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External Mortgage Loan Officer

3 months ago

Napa, United States Redwood Credit Union Full time

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can't do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it's through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is seeking the kind of experienced External Mortgage Loan Officer in Marin or Napa County who cares about delivering an outstanding member experience and love to say "yes" as often as possible.

The Job:

•Independently source and develop new referral business through the real estate industry and community engagement.

•Effectively market all conventional, jumbo, and portfolio loan products through an effective sales plan.

•Discuss loan products, programs, and consult the best options with Applicant(s)

•Take complete residential loan applications on a web-based platform; answer phone inquiries and handle mortgage referrals as needed.

•Own the overall responsibility of communication from origination through the funding of the transaction with real estate partners, applicants and team members.

•Manage Pipeline in partnership with loan processor to ensure excellent service.

•Gather, review and submit accurate application to processing and follow up communications with applicant(s) as needed.

•Accurately interpret Fannie Mae Desktop Underwriting (DU) findings so that all possible loan decisions can be made at minimum inconvenience to applicant(s) while assuring a correct credit decision can be made.

•Consulting with Applicant(s) on at least a weekly basis regarding the status of their loans.

•Actively pursue cross sell opportunities; offering those that will benefit the applicant(s).

•Be a financial advocate to our credit union membership weighing all possible loan options.

•For denied applications, recommend valid action steps and counseling to applicants in order to preserve potential lending relationship(s) in the future.

What We Need From You:

- Verifiable experience and production in the territory of Marin and/or Napa County.

- Thorough knowledge of conventional mortgage principles, practices and rules.

- Verifiable recent loan production in conventional/conforming products

- Thorough current knowledge of internet-based LOS & Fannie Mae DU risk engine.

- 4+ years' experience in the mortgage lending industry.

- 1+ year as a high producing conventional mortgage loan originator (desired).

Physical Requirements

    • Ability to stand, bend, stoop, sit, walk, twist and turn.
    • Ability to lift up to 20 pounds.
    • Ability to use a computer keyboard and calculator.
    • Work environment is indoors and outside of office as needed for business development.
    • Ability to travel to various branch and Member locations.


Compensation: Base salary + BPS commission system with uncapped earning potential.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•Competitive medical, dental, and vision insurance, mental health offerings

•Employee performance incentive plan

•Salary Advancement- Merit increase based on performance

•401(k) program with employer match

•Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off

RCU Discounts and Perks-

- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

- 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes

Why work for Redwood Credit Union?

•Local financial institution, providing unparalleled service since 1950

•Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

•Voted Best Places to Work in the North Bay 18 years in a row

•World-class employee engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Recognized by Forbes as one of "America's Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer