Mortgage Loan Coordinator

1 month ago

Napa, United States Kavaliro Full time

JOB SUMMARY:

  • Mortgage Loan Coordinator
  • Napa, CA
  • 6 month contract
  • Pay $25-$30/hr.


Perform a variety of Total Member Experience related liaison, sales, and operational duties in the mortgage lending department.


ESSENTIAL FUNCTIONS: (Total Member Experience)

  • Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.
  • Act as the primary contact for Member walk-in traffic to mortgage lending department.
  • Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency.
  • Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis.
  • Structure loan scenarios based on Member’s financial goals and needs to align with mortgage products.
  • Communicate and/or collect an upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings.
  • Facilitate initial streamline refinance requests and deliver Member information for fulfillment.
  • Log-in to department phone queue during scheduled times.
  • Upon receipt of the daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action.
  • Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement. Electronic Loan File Management
  • Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant.
  • Ensure confidentiality and safeguard sensitive Member financial information.
  • Upload various loan documentation to virtual loan folders in a timely manner.
  • Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary.
  • Assist loan processors with ancillary pre-closing loan verifications. Non-Essential Functions
  • Research and resolve Member or team member concerns as directed.
  • Always represent in a courteous and professional manner.
  • Participate in various loan training modules by presenting or preparing materials.
  • Provide support on an as-needed basis to mortgage lending, consumer lending and business services departments to include application input, Member communication, and loan pipeline review.
  • Assist with community events involving mortgage lending external real estate sales group.
  • Perform other duties as assigned.


MINIMUM QUALIFICATIONS: (Knowledge, Skills, and Abilities)

  • Knowledge of real estate principles, practices, rules, regulations, and sales.
  • Ability to structure loan scenarios based on Member’s financial goals and needs through application interview process that align with mortgage products.
  • Ability to operate a PC with word processing, spreadsheet and Internet-based loan origination software.
  • Basic understanding of investor guidelines and compliance requirements.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
  • Ability to act independently and confidentially, using discretion and tact.
  • Ability to analyze situations and recommend workable solutions.
  • Ability to coordinate a variety of activities simultaneously and prioritize work.
  • Ability and desire to work in a team environment. Licenses and Certifications
  • Ability to maintain a valid California driver’s license.
  • Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761

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