Front Office Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Office professional to join our team at The Meritage Resort and Spa.
About UsThe Meritage Resort and Spa is a world-class luxury resort located in the heart of Napa Valley. We offer a unique blend of world-class amenities, exceptional hospitality, and a commitment to providing an unforgettable experience for our guests.
Job SummaryThe Front Office professional will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a seamless check-in and check-out process. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Welcoming guests and providing exceptional customer service
- Handling room reservations and check-in/check-out processes
- Managing cash banks and providing change
- Effectively dealing with internal and external customers
- Resolving guest complaints in a professional and courteous manner
- Guest service or customer service experience
- Basic math skills, including addition, subtraction, multiplication, and division
- Ability to work varying schedules, including holidays, weekends, and alternate shifts
- Willingness to obtain RBS (Responsible Beverage Service) alcohol awareness certification (if working night shift)
We offer a competitive hourly rate of $19.50, with opportunities for advancement and professional growth. Our team members enjoy a range of benefits, including health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Front Office Manager
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Napa, California, United States Pacific Hospitality Group Full timeFront Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Meritage Resort and Spa. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest service and satisfaction.Key Responsibilities:Manage front office...
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