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Customer Service Representative
1 month ago
Company Overview:
iTest, Inc. is Silicon Valley’s newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause.
Position:
We are looking for a Customer Service representative with semiconducting experience to join our team. Customer Service responsibilities include efficiently organizing tasks with the planning department and providing necessary support to execute the tasks, which involve monitoring project plans and working with customers, vendors, and the team to ensure project deadlines are met in a timely manner.
Qualifications:
At least one to two years of experience in the Semiconductor industry
Detail-oriented
Must have a team-oriented attitude, accountability, and ownership
Dependable
Good communicator
Ability to get things done
Willingness to learn
Positive attitude
Must be a US citizen or U.S. Permanent Resident; this position requires handling of products or information subject to ITAR regulations
Responsibilities:
Coordinate internal resources for execution of projects
Monitor and report progress between customers and the operation team
Ensure resource availability and allocation
Manage the relationship with the team and customers
Follow communication procedures, guidelines, and policies
Work with the customer service manager to ensure proper customer service is being delivered
Adapt to different customer personalities
Perform other related duties as assigned
Other Duties and Responsibilities:
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Maintain the highest degree of honesty and integrity at all times
Job Type:
Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Shift:
8 hour shift
Weekly Day Range:
Monday to Friday
Work Setting:
In-person
Education:
Associate (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Customer Service in semiconductor: 1 year (Required)
Work Location:
In person.
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