Customer Service Representative

3 months ago


Milpitas, United States iTest Inc Full time

Company Overview:

iTest, Inc. is Silicon Valley’s newest independent IC testing laboratory. iTest believes that a technically intensive business cannot and must not become a zero-sum game. It can be and must be the win-win equation of customers, suppliers, and employees committed to a common cause. Position:

We are looking for a Customer Service representative with semiconducting experience to join our team. Customer Service responsibilities include efficiently organizing tasks with the planning department and providing necessary support to execute the tasks, which involve monitoring project plans and working with customers, vendors, and the team to ensure project deadlines are met in a timely manner. Qualifications: At least one to two years of experience in the Semiconductor industry Detail-oriented Must have a team-oriented attitude, accountability, and ownership Dependable Good communicator Ability to get things done Willingness to learn Positive attitude Must be a US citizen or U.S. Permanent Resident; this position requires handling of products or information subject to ITAR regulations Responsibilities: Coordinate internal resources for execution of projects Monitor and report progress between customers and the operation team Ensure resource availability and allocation Manage the relationship with the team and customers Follow communication procedures, guidelines, and policies Work with the customer service manager to ensure proper customer service is being delivered Adapt to different customer personalities Perform other related duties as assigned Other Duties and Responsibilities: Participate in proactive team efforts to achieve departmental and company goals Contribute to building a positive team spirit Maintain the highest degree of honesty and integrity at all times Job Type:

Full-time Benefits: 401(k) Dental insurance Health insurance Vision insurance Shift:

8 hour shift Weekly Day Range:

Monday to Friday Work Setting:

In-person Education:

Associate (Preferred) Experience: Microsoft Office: 1 year (Preferred) Customer Service in semiconductor: 1 year (Required) Work Location:

In person.

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