Director of Donor Experiences

5 days ago

Stillwater, United States Oklahoma State University Foundation Full time
VISION:Transform the university through the power of generosity.

MISSION:Unite donor passions with university priorities to elevate the impact of Oklahoma State University.

DEPARTMENT PURPOSE:The Marketing & Donor Experiences team, which falls within the Strategic Engagement team at the OSU Foundation, collaborates with internal and external partners to provide strategic, integrated marketing and communication services and special events expertise to achieve our mission of serving OSU and providing our donors with top-level impactful experiences.

POSITION'S PRIMARY PURPOSE:The Director of Donor Experiences provides the strategic vision for the Foundation's many special events and works toward crafting the highest level of donor experiences. This position leads a team of special events experts within the Marketing & Donor Experiences department. The Director is charged with leading team efforts to craft and execute donor experiences that engage, communicate and celebrate the impact of donor support on the university.

KEY AREAS OF FOCUS:

Provide strategic vision for the OSU Foundation's donor events in collaboration with internal & external partners - 40%
  • Work closely with campus partners and OSU Foundation leadership, fundraising units and other teams within the Strategic Engagement Team to help create the vision behind all levels of donor events that exceed expectations and align with institutional budgets
  • Collaborate with Marketing & Donor Experiences Communications team to develop event runs of show that engage audiences and include impactful speakers and event components
  • In tandem with the Marketing & Donor Experiences Communications team, play a lead role in writing talking points for key events to fully craft the overall event and donor experience
  • Lead efforts to identify impactful event speakers, with a focus on identifying, securing and prepping students to speak at donor events (both in person and on video)
  • Interact with high-level donors and prospects at events and during office hours
  • Attend events and provide onsite guidance and assistance
  • Maintain strong relationships with, and provide timely and effective communication to vendors, campus partners and internal departments
  • Serve as liaison to OSU Athletics and work with OSU Foundation Leadership and Donor Experiences Events Assistant on donor ticket management and distribution
  • Develops overall event invitation list philosophy and parameters with Leadership & Team Lead
Manage Donor Experiences Team - 30%
  • Responsible for managing a staff of three events experts, which includes personnel coaching and mentoring as well as frequent communication and meetings to ensure the successful completion of both departmental and individual goals
  • Work closely with Marketing & Donor Experiences Project Manager, using the Monday.com project management system, on project workflow and staff workloads within the Donor Experiences team
  • Oversee overall events budget for the Donor Experiences team, which includes working with the Marketing & Donor Experiences AVP on budget development, as well as with Donor Experiences staff and Development Unit Team Leads on budgets for each planned event
  • Invest in growth of employees by looking for professional development opportunities for them to exercise their strengths and grow their experiences
  • Foster a culture of teamwork, which mirrors OSU Foundation organizational values and places equal importance on results and relationships
Execute high-level donor events & experiences - 30%
  • Serve as project lead on VIP-level donor events such as Proud & Immortal, in collaboration with the Donor Relations team and Foundation leadership
  • Work closely with the Volunteer Engagement Senior Director on comprehensive campaign events, including the vision and execution
  • Work with Donor Experiences team and internal/external partners on strategies and tactical execution of Presidential-level, high-level, and Unit/College donor events
  • Work with Donor Experiences team members to ensure all event details are set up, including speakers, audio visual, dcor, menu, parking, RSVPs, name tags and seating
  • Maintain confidential donor information stored in donor database and archive systems
  • Help Donor Experiences team members manage invitation lists, event budgets and post-event documentation and communication
  • Assist team with general on-site event components, such as registration, set up & tear down
Other duties as assigned

JOB COMPETENCIES AND EXPERIENCE:

Education & Certifications-
  • Bachelor's degree required
  • Bachelor's degree in Hospitality and Tourism Management, Marketing or Business Management preferred
Experience-
  • Minimum of seven years of successful events planning and execution
  • Minimum of five years of experience managing a team of full-time staff members
  • Development (fundraising) experience and knowledge is strongly preferred
  • Experience working in a fundraising nonprofit or higher education organization is preferred
  • Demonstrated effectiveness in oral and written communication and interpersonal skills
  • Organized, flexible and detail-oriented with impeccable customer service skills
  • Ability to prioritize and manage time effectively, managing multiple projects and meeting tight deadlines reliably
  • Frequently required to work evenings and weekends, with occasional travel
  • Ability to collaborate with all levels of Foundation and University staff on related events, particularly the highest administrative levels including the Provost, Deans, the Foundation and University Presidents
  • Proficient in all Microsoft software platforms
  • Knowledge of basic information, event and database systems
Organizational Competencies-
  • Effective Communication: Proactively ensures effective communication throughout the organization; makes relevant contributions to discussions and meetings, giving clear and concise explanations and sticking to the point; chooses language and communication method to suit the audience, reframes and articulates to help others understand; asks questions to check understanding when disseminating information
  • Execution & Initiative: Motivates self and others to achieve the best results, displaying energy, drive and a desire to succeed; enlists the support of others as necessary to overcome resistance; supervises cross-functional project team execution on tasks to meet stated objectives; helps other employees' gain the skills and experience they need to contribute; pro-actively outlines milestones, outcomes and deliverables and effectively communicates them to internal and external stakeholders
  • Teamwork/Interpersonal Skills: Develops and nurtures formal & informal relationships with a wide circle of people beyond those involved in current activities, including potential donors, stakeholders, and information links; encourages collaboration among colleagues, departments and entire organization to achieve results; compromises, handles conflicts, seeks common ground, articulates own and others goals; stays focused on positive win-win outcomes; seeks input on how to leverage existing processes to improve the donor experience; translates ideas into action
  • Problem Solving/Judgment: Gains understanding of how to apply approved policies and procedures; when and why escalation of issues is needed and to whom and communicates decisions and desired outcomes to others; anticipates the outcome of a single decision; recognizes problems in advance, systematically gathers information to define the root cause, breaks down complex information into component parts, develops alternatives, seeks input from others, selects and recommends the best solution
  • Adaptability/Flexibility: Embraces complex or first-time problems as opportunities to learn and incorporate new skills; flexes style based on immediate needs; accepts responsibility for implementing change; evaluates and manages resources needed to implement change; personally supports (in words and actions) organizational direction and change agenda
  • Courage & Conviction: Takes responsibility for individual & project outcomes regardless of success and learns from all results; encourages candid responses, feedback, new ideas and conflicting opinions
  • Donor Centered: Takes time to actively learn about the stated needs by asking questions, exploring how to unite the donors and university's passions and priorities; anticipates customer needs and proactively makes recommendations

PHYSICAL REQUIREMENTS:Must use a computer terminal and view a computer screen for extended periods of time.Must talk in person or by phone (frequently and sometimes for extended periods) to people on campus and across the country.Must constantly use visual acuity to check printed and designed materials of various types.Must be able to navigate within the OSU Foundation. Typical office working conditions.

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