Client Delivery Manager MVB Bank

4 weeks ago


Niles, United States C-Screens Ltd Full time

6 - 10 years United States Full-time Remote 1 week ago About the role About the role About Us Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia. About The Role The primary responsibility will be to partner and support day to day activities including reporting, bank/ departmental policies and procedure adherence, strategic projects, business continuity, and financial and being a positive team leader. Interactions include internal and external clients and business partners. You will ensure that bank / departmental policies and procedures are followed by your team to meet bank audit and compliance standards. What You’ll Do Maintain all client billing via invoicing and account analysis. Work with the finance team to ensure reconcilement of bank checking accounts and GLs Establish and maintain Client Delivery departmental procedures. Train new and existing Client Delivery Associates at hire and through procedural changes Supervise all Client Delivery Associate job duties and resolve escalation points Maintain interdepartmental relationships and provide synergy between groups Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among team members, clients and prospects. Live the MVB Values. Leadership responsibilities including hiring, performance planning, compensation administration, coaching / improvement plans, and training Display high motivation and considered a self-starter and a drive to be Best in Class Accountable for entire end to end delivery strategy that positively impacts business growth, working with business partners to execute an onboarding strategy that meets the needs of the client and unit Maintain a proficient working knowledge of all products and services (e.g. commercial account analysis, Demand Deposit Account opening and closing, commercial online banking platforms, SFTP and MoveIT, wire and Automated Clearing House (ACH) processing and remote deposit capture) Maintain knowledge of all required banking systems for the purpose of providing an excellent client delivery experience Responsible for compliance with BSA/AML/OFAC regulations related to this position and department Working knowledge of project management methodologies, from initial justification through implementation and evaluation Understand legal documentation requirements and risk mitigation for deposit account opening and services particularly those involving funds transfer and online banking ensuring compliance with all established policies and procedures Able to manage multiple and complex tasks simultaneously and within designated time constraints Recommends, delivers and supports technologies and services that meet current needs, and evolves strategies to adapt to future needs Compose and distribute correspondence, reports and forms as directed or required Education & Work Experience Associate or bachelor’s degree preferred or commensurate experience 3-5 years banking experience and excellent working knowledge of banking operations Previous leadership experience Interest in becoming a subject matter specialist in all areas of job function Strong problem solving and decision-making abilities Technical savvy, specifically the ability to navigate multiple systems simultaneously to respond to customer inquiries and needs Exceptional written communication skills and ability to build rapport - you will speak with our clients, senior management, and various internal departments through a variety of communication channels Advanced Microsoft products skills Travel may be required Benefits At Mvb MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: Medical, Dental and Vision Insurance Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) Short- and Long-Term Disability Plan Group Life Insurance 401K Salary Deferral Plan Wellness Program Education & Tuition Expense Reimbursement PTO and Unique Vacation Purchase Program Nationwide Pet Insurance Coverage We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization. Skills FINANCIAL SERVICES BANKING INVESTMENT MANAGEMENT PROJECT MANAGEMENT AND INFORMATION TECHNOLOGY #J-18808-Ljbffr



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