Inside Partner Account Manager

2 weeks ago

New York, United States Pure Storage Full time

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pures vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, weve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

  • For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
  • Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
  • Industry analysts and press applaud Pures leadership across these dimensions
  • And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:

SHOULD YOU ACCEPT THIS CHALLENGE...

Primary Scope:

The goal of the iPAM role is to provide support to the Pure partner community and make the experience that our partners have with Pure the best in the industry. The role provides a diverse scope encompassing helping to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration, and actively helping to promote Pures brand and programs to our partners.

Responsibilities:
  • Handle deal registration approvals, rejections, extensions, reassignments and issues
  • Address any issues with the deal registration process
  • Understand and explain partner program details to partners
  • Help partners with portal access and login (account creation, password resets, etc.)
  • Provide partners with portal navigation assistance
  • Assist PAMs in onboarding new resellers and distributors
  • Act as point person for CPQ issues including license allocation
  • Assist partners in accessing required and optional training and certifications
  • Provide proactive updates on progress towards meeting program requirements
  • Assess operational processes and identify opportunities to streamline
  • Document new processes as they are introduced for partners
  • Coordinate responses and updates in Medallia for detractors in partner survey
  • Field and redirect inbound queries from partners
  • Drive partner attendance to and participate in marketing events
  • Marketing event follow up
  • Partner recognition activities

Special Projects:

  • Onboarding
  • Navigating Portal
  • Competitive IntelligenceBi-weekly Presentations - what is the channel, storage, cloud, etc.
Qualifications:
  • BS/BA Required
  • 1-3 years of business professional experience, preferably in account management, sales or customer service
  • As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

INCLUDE IF THE JOB'S LOCATION IS REMOTE:

#LI-REMOTE #LI-HYBRID #LI-ONSITE

Pay Range:
USD $31.25 - USD $51.92 /Hr.

Pay Transparency Statement:

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOUCORPORATE CLONES NEED NOT APPLY:

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

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