Patient Access Rep

4 weeks ago


Des Moines, United States Trinity Health Full time

Employment Type:Full timeShift:Description:ESSENTIAL FUNCTIONS:Follows-up on outstanding patient account balances via phone fax, written request and website.Audits accounts for resolution.Reviews and processes insurance denials.Responds to insurance company and patient inquiries received via mail.Requests insurance and patient refunds and prepares for mailing.Refiles claims as necessary.MARGINAL FUNCTIONS:Responds to Customer service inquiries.Reviews medical record information via computer.Updates patient information via computer.Calls other outside sources for information.Prepares adjustments for application to accounts.Reviews insurance payments via computer.Calls insurance companies to verify eligibility.Requests letters to insurance companies via computer.Performs other related work as required.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:High school graduate/GED requiredOne year of insurance billing experience preferred. Personal computer/applications knowledge required.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.


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