Patient Access Representative

2 weeks ago


Des Moines, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Trinity Health. In this role, you will be responsible for ensuring accurate and timely patient information, resolving outstanding account balances, and providing exceptional customer service.

Key Responsibilities
  • Follow up on outstanding patient account balances via phone, fax, and written requests
  • Audit accounts for resolution and ensure accurate and timely processing
  • Review and process insurance denials, respond to insurance company and patient inquiries, and request refunds as necessary
  • Refile claims as needed and prepare adjustments for application to accounts
  • Respond to customer service inquiries, review medical record information, and update patient information via computer
  • Call outside sources for information and perform other related work as required
Requirements
  • High school graduate/GED required
  • One year of insurance billing experience preferred
  • Personal computer/applications knowledge required
Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.



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