Patient Access Financial Counselor

2 days ago

Des Moines, Iowa, United States Trinity Health Full time
Job Summary

As a Patient Access Financial Counselor at Trinity Health, you will play a critical role in ensuring that patients receive maximum reimbursement for hospital services. You will work closely with patients to understand their insurance coverage and benefits, and assist them in setting up payment arrangements and collecting patient financial responsibilities. Your expertise in navigating government-sponsored healthcare resources and financial assistance programs will be invaluable in helping patients access the care they need.

Key Responsibilities

• Perform analysis of current and future patient accounts to validate third-party coverage and determine patient responsibility
• Conduct patient financial interviews to assist with account resolution and ensure compliance with hospital financial resolution policies
• Assist and educate patients on available resources for medical coverage, including the Insurance Marketplace, governmental programs, and financial assistance
• Distribute information and estimates for No Surprise Billing according to department standards
• Provide information, education, assistance, and follow-up as needed to complete charity processing for assigned patients
• Collect patient payments and handle according to RHM policy
• Perform follow-up by telephone and/or written correspondence with patients who have not completed their financial application process
• Monitor all self-pay and Medicaid (MA) pending inpatient and observation patients daily to ensure active follow-up for insurance
• Interact and collaborate with numerous departments to resolve issues and provide necessary information for hospital reimbursement

Requirements

• High school diploma or equivalent combination of education and experience
• Minimum of three (3) years of experience working in Patient Access or Patient Accounting for hospital registration and/or hospital reimbursement services
• National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire
• Knowledge of federal or state government agencies, including Medicare, Medicaid, VA, or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle
• Ability to communicate effectively with customers and simplify complex information
• Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Excellent interpersonal skills and accuracy, attentiveness to detail, and time management skills

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

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