ONSITE - Patient Access Financial Counselor
4 months ago
Full timeShift:
Description:
CONSIDER US
- $500 REFERRAL BONUS AVAILABLE
- DAILY PAY
- OVERTIME AVAILABLE
- BENEFITS AVAILABLE ON DAY ONE
- TUITION ASSITANCE
- AMPLE OPPORTUNITIES FOR GROWTH
- High energy
- Work well in high volume environment
- Team Work Environment
- Aligning to the Trinity Health Mission, Vision, and Core Values
SUMMARY
Responsible for coordinating reimbursement sources and other activities related to securing reimbursement for hospital services provided to patients who are either already admitted to the hospital, or who may be seeking to obtain services. Work with patients to ensure the hospital receives maximum payment for all services rendered, while assisting the patient with avenues of financial assistance available to them. Educates and assists patients with understanding their insurance coverage and benefits / options, setting up payment arrangements, and collecting patient financial responsibilities. Assists uninsured or underinsured families with navigation of the process related to applying for the government sponsored healthcare resources and / or the hospital's Financial Assistance program.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Performs analysis of current and future patient accounts to validate third party coverage and to determine what if any amount is patient responsibility.
Conducts patient financial interviews to assist with the resolution of the patient's account, and to ensure compliance with hospital financial resolution policies.
Assists and educates patients with respect to available resources for medical coverage including the Insurance Marketplace, governmental programs, and financial assistance. Distributes information and estimates for No Surprise Billing according to department standards.
Provides information, education, assistance, and follow-up as needed to complete charity processing for assigned patients, as appropriate.
Visits inpatients to advise patients and guarantors as to rights, responsibilities, and procedures with regards to payment for care.
Collects patient payments and handles according to RHM policy.
Performs follow-up by telephone and/or written correspondence with patients who have not completed their financial application process prior to receiving certain elective or routine procedures.
Monitors all self-pay and Medicaid (MA) pending inpatient and observation patients daily to ensure active follow-up for insurance is in progress.
Interacts and collaborates with numerous departments to resolve issues (i.e., Care Coordination, Admitting, Legal Department, Patient Accounts, Hospital Based Practices) and provide necessary information that will ensure hospital reimbursement for Third Party liability.
Communicates routinely with patient access staff, and / or physician offices as needed regarding the financial status, and deposit resolution for patients seeking certain elective or routine procedures.
Escalates unresolved financial matters and / or complaints to Supervisor/Manager in a timely manner.
Obtains and records new personal, demographic, medical insurance information. Ensures that patient demographic and financial information is complete and accurate.
Ensures excellence in customer service relations provided to patients, family members, coworkers, and providers.
Other duties as needed and assigned by the Supervisor/Manager.
Must be comfortable operating in a collaborative, shared leadership environment.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma, GED or an equivalent combination of education and experience.
Minimum of three (3) years of experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services.
National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Ability to communicate effectively with customers and simplifying complex information.
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.
Accuracy, attentiveness to detail and time management skills
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
-
Patient Financial Counselor
1 month ago
Des Moines, United States Iowa Orthopaedic Center PC Full timeDescription:Iowa Orthopedic Center is actively seeking a Financial Counselor to join our team. In this role you will support patients by explaining financial obligations, providing payment options, and facilitating insurance and payment plans. This role ensure the timely collection of pat...
-
Patient Financial Counselor
1 month ago
Des Moines, United States Iowa Orthopaedic Center PC Full timeIowa Orthopedic Center is actively seeking a Financial Counselor to join our team. In this role you will support patients by explaining financial obligations, providing payment options, and facilitating insurance and payment plans. This role ensure the timely collection of patient accounts by communicating with patients, insurance companies and other...
-
Front End Revenue Cycle Manager
4 weeks ago
Des Moines, Iowa, United States Nearterm Corporation Full timeWe are seeking a highly skilled Front End Revenue Cycle Manager to join our team at Nearterm Corporation. This is a newly created role where you will have oversight of our RCM vendors, manage a refunds project, focus on time of service collections, and do some team building. If you like the front end of revenue cycle/patient access, then you'll like this...
-
ONSITE Patient Access Trainee
2 weeks ago
West Des Moines, United States Trinity Health Full timeEmployment Type: Full timeShift:Description: POSITION PURPOSE Under the direction of the Manager of Patient Access, the Patient Access Representative Trainee (PAR-T) colleague is an entry level registrar / greeter responsible for initial patient intake, facilitation of patient throughput, waiting room management, data entry of demographic and insurance...
-
Patient Access Representative I
4 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeJob Summary:As a Patient Access Representative I at Trinity Health, you will play a vital role in ensuring the smooth registration process for patients. Your primary responsibility will be to greet patients, enter their information into the patient tracking system, and distribute patient information according to hospital policy and compliance regulations....
-
Patient Access Rep
1 month ago
Des Moines, United States Virginia Mason Franciscan Health Full timeOverview In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of...
-
Patient Access Representative I
2 weeks ago
Des Moines, United States Trinity Health Full timeEmployment Type:Full timeShift:Night ShiftDescription:CURRENTLY HIRING FOR CENTERVILLE, WEST LAKES, AND DES MOINES LOCATIONS. MULTIPLE SHIFTS AVAILABLE, INCLUDING PT, FT, DAY, AFTERNOON, EVENING, AND WEEKENDS. CONSIDER US!REFERRAL BONUS AVAILABLE!DAILY PAY!OVERTIME AVAILABLE!BENEFITS AVAILABLE ON DAY ONE!TUITION ASSITANCE!AMPLE OPPORTUNITIES FOR GROWTH!WHAT...
-
Patient Access Representative
4 weeks ago
Des Moines, Iowa, United States Virginia Mason Franciscan Health Full timeJob SummaryThis role is responsible for performing various administrative tasks associated with the patient intake process for the Franciscan Medical Group outpatient clinics. The incumbent will interact with patients directly at the front desk and/or on the phone to perform follow-up activities.Key ResponsibilitiesEnsuring patient check-in and check-out for...
-
Patient Access Rep
2 months ago
Des Moines, United States Trinity Health Full timeEmployment Type:Full timeShift:Description:ESSENTIAL FUNCTIONS:Follows-up on outstanding patient account balances via phone fax, written request and website.Audits accounts for resolution.Reviews and processes insurance denials.Responds to insurance company and patient inquiries received via mail.Requests insurance and patient refunds and prepares for...
-
Financial Services Specialist
4 weeks ago
Des Moines, Iowa, United States Principal Financial Group, Inc. Full timeKey ResponsibilitiesWe are seeking a highly skilled Broker Dealer Trader II to join our team. In this role, you will provide exceptional service to registered representatives, investment advisors, and clients by resolving problems and answering questions about investment accounts.You will be responsible for:Providing daily phone support to registered...
-
Co-Occurring Counselor
4 weeks ago
Des Moines, Iowa, United States United Community Services Healthcare Full timeJob Summary:As a Co-Occurring Counselor at United Community Services Healthcare, you will play a vital role in providing comprehensive treatment services to patients struggling with substance abuse and mental health issues.Key Responsibilities:Assess clients referred for substance abuse and mental health evaluations and make appropriate treatment...
-
Director Financial Operations
6 days ago
Des Moines, United States Trinity Health Full timeEmployment Type: Full timeShift:Description: Posting Job Description Accountable for leading, guiding, and directing the Trinity Health ministry or enterprise functional responsibilities. Enable RHM level strategy to address internal or external business & regulatory issues; provide functional expertise and ensure fulfillment of performance and service...
-
Chemical Dependency Counselor
4 weeks ago
Des Moines, Iowa, United States UnityPoint Health Full timeJob SummaryWe are seeking a highly skilled Chemical Dependency Counselor to join our team at the Powell Chemical Dependency Center. As a key member of our behavioral health services team, you will provide comprehensive substance abuse evaluations, individual counseling, and group facilitation services to individuals in treatment.Responsibilities:Evaluate...
-
Family Medicine Physician
4 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeFamily Medicine Physician OpportunityMercyOne Central Iowa Medical Group is seeking a Family Medicine Physician to join our team in Pleasant Hill. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.Practice Details11 Providers (5 Physicians/6 APPs)Outpatient lifestyle friendly callExperienced staff who...
-
Onsite Virtual Nurse
3 weeks ago
Des Moines, United States Trinity Health Corporation Full timeEmployment Type: Full time Shift: Description: Job Title: Onsite Virtual Nurse Position Purpose: Join our dedicated team at MercyOne Des Moines Medical Center, where RNs have a unique opportunity to deliver patient care through virtual platforms. In this role, you will assess and care for patients using video conferencing technology, ensuring seamless...
-
Medical Collections Trainee
4 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeJob Summary:The Patient Access Representative Trainee is an entry-level position responsible for initial patient intake, facilitation of patient throughput, waiting room management, data entry of demographic and insurance information, and basic registration duties.Key Responsibilities:Initial patient intake and registrationFacilitation of patient throughput...
-
Family Medicine Physician
4 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeFamily Medicine Physician OpportunityMercyOne Pleasant Hill is seeking a Family Medicine Physician to join our growing practice. We offer a competitive income guarantee, 403B match, paid malpractice, day one benefits, and 31 days annual time off.Practice Details11 Providers (5 Physicians/6 APPs)Outpatient lifestyle friendly callExperienced staff who know...
-
Onsite Virtual Nurse
3 weeks ago
DES MOINES, United States Trinity Health Full time**Employment Type:** Full time **Shift:** **Description:** **Job Title: Onsite Virtual Nurse** **Position Purpose:** Join our dedicated team at MercyOne Des Moines Medical Center, where RNs have a unique opportunity to deliver patient care through virtual platforms. In this role, you will assess and care for patients using video conferencing...
-
ONSITE Patient Registration Rep I
4 months ago
West Des Moines, United States Trinity Health Full timeEmployment Type:Full timeShift:Description:Performs outpatient and inpatient registrations including financial clearance tasks and functions. Collects patient financial liability payments, provides general information to hospital users, patients, families, and physician offices. Ensures that patients meet financial requirements including Medicare medical...
-
Senior Administrative Partner
4 weeks ago
Des Moines, Iowa, United States Principal Financial Group Full timeJob SummaryWe are seeking a highly skilled and organized Senior Administrative Partner to provide exceptional support to our VP, Corporate Strategy and Development. As a key member of our team, you will be responsible for managing complex schedules, coordinating meetings, and ensuring seamless communication across the organization.Key ResponsibilitiesManage...