Help Desk II

4 weeks ago


Cambridge, United States The Steely Group Full time

Duties:

  • Work with and resolve escalated helpdesk requests from managed service provider
  • Provide support for AV equipment and meetings (in-person & virtual)
  • Image and deploy new user setups (Computer & Desk setup)
  • Inventory and software management of IT assets including asset auditing.
  • Help with system administration tasks in Windows, Okta, MDM systems
  • Help support and manage Windows and Apple environment

Skills:

  • Knowledge of computer network concepts and network and systems troubleshooting
  • Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device Manager (MDM)
  • Experience with Active Directory operations
  • Experience with Microsoft Office 365 applications
  • Experience with Microsoft Windows and Apple MacOS operating systems

Education:

  • Bachelors degree or 2-4 years of experience in a related field
  • Microsoft Certifications are a plus

:



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