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Customer Service Representative

2 months ago


South Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time

Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction.

Responsibilities

Greet customers in a friendly and professional manner

Assist customers with their inquiries and provide accurate information about products and services

Handle customer complaints and resolve issues promptly to ensure customer satisfaction

Process customer orders using our point-of-sale system

Upsell and cross-sell products to increase sales

Maintain a clean and organized work area

Collaborate with other team members to ensure a seamless customer experience

Requirements

High school diploma or equivalent

Previous customer service experience in a retail setting is preferred

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and multitask effectively

Strong problem-solving skills

Detail-oriented and organized