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Customer Service Representative
2 months ago
Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction.
Responsibilities
Greet customers in a friendly and professional manner
Assist customers with their inquiries and provide accurate information about products and services
Handle customer complaints and resolve issues promptly to ensure customer satisfaction
Process customer orders using our point-of-sale system
Upsell and cross-sell products to increase sales
Maintain a clean and organized work area
Collaborate with other team members to ensure a seamless customer experience
Requirements
High school diploma or equivalent
Previous customer service experience in a retail setting is preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and multitask effectively
Strong problem-solving skills
Detail-oriented and organized