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Client Care Representative Location: Post Date: 10-14-23

2 months ago

Niceville, United States Benjamin Franklin Plumbing of Long Island Full time

JOB SUMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls MINIMUM REQUIREMENTS High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred Compensation: $15.00 - $18.00 per hour

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