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Desktop Support Engineer
3 weeks ago
I'm currently working with a prestigious Hedge Fund specializing in high-frequency trading and market liquidity solutions. They are looking to add a Desktop Support Engineer. The candidate will play a crucial role in maintaining and optimizing their IT infrastructure to ensure smooth operations.
Responsibilities
Support Desktop applications Microsoft Office, financial data applications (Bloomberg, Reuters), and support IP telephones/Video conferencing equipment
Liaison with technology teams network engineers, cyber security, and Quantitative Analytics.
Support all aspects of remote access technology laptop computers, cable modems, and wireless access points.
Resolve common remote access problems, such as account lockouts, troubleshooting VPN/MFA connections, and Citrix remote desktop/application challenges.
Logging incidents and requests in an ITIL-based ticket management system and ability to effectively prioritize and provide a point of escalation to other team members.
Setup and configure new IT equipment, including imaging and setup of new desktops/laptops, printers, and mobile devices.
Provide local hands-on support for video conferencing events and perform regular system health checks.
Troubleshoot any issues with image builds within SCCM with other team members.
Participate in an On-Call Rota, roughly 1 week in every 6.
Scripting (Python, Bash, Powershell)
Qualifications
Background of Windows Workstations and Mobile Devices
BA/BS degree
At least 2 years of relevant experience providing support in a professional IT environment
Strong Knowledge of Office 365 (Exchange, Azure, Sharepoint, Teams)
Computer hardware experience is preferred
Analytical and problem-solving skills are a must as well as the ability to work well independently
Handling daily support tickets which can range from Tier 1 to Tier 2 support requirements.
Basic Linux administration is a plus
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Desktop Support Engineer
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