Desktop Engineer
2 months ago
Job Functions
- Helps design and maintain the user environment.
- Collaborates with the IT Operations Team to:
- Ensure IT service delivery with respect to infrastructure and endpoint systems.
- Maintain operational technology strategies standards, and continuous service improvement.
- Assist in the development and implementation of software lifecycle plans and procedures, including regular reviews and configuration testing and validation.
- Troubleshoot and resolve advanced application and endpoint hardware issues.
- Establish and implement operational standards related to hardware drivers and firmware.
- Collects core system metrics to develop and implement improvement plans based on analysis of data.
- Partners with IT Operations Director, User Support Manager and other stakeholders to improve operational procedures, processes, and the security and performance of existing systems.
- Provides technical guidance to User Support team members.
- Communicates and collaborates with other departments to report and resolve software, hardware, and operational issues.
- Researches, evaluates, and advises on new technology solutions.
- Provides 247 On-Call support and problem triage for IT services on a rotating basis.
- Plays an integral role in critical department projects and initiatives.
- 6+ years experience in administering critical IT infrastructure and endpoint systems, in a professional services environment.
- Bachelors degree in Computer Science or related field is preferred.
- Microsoft & Citrix Certifications preferred.
- 3+ years of experience in Office 365.
- 3-5 years of experience with SCCM/MECM, Configuration Manager
- 3-5 Years of Software packaging and Deployment
- The ideal candidate will have proven experience working with technologies currently in use at the Firm, including: SCCM/MECM, Microsoft 365, Microsoft Intune, Windows OS 10/11, Active Directory, Citrix, PowerShell, and iManage.
- Demonstrated capability in solving new and complex problems.
- Must be able to work in fast paced environment, with the demonstrated ability to organize work and set priorities to meet deadlines.
- Self-starter and forward thinker with the ability to work independently, and in a team setting, while having good judgment as to when consultation is required.
- Superior oral and written communication skills.
- Reliable team player with a positive attitude and strong commitment to client service.
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