Information Technology Help Desk Support
4 weeks ago
Summary
Our client, a leading IT Solutions Company (aka MSP) in
Round Rock, TX , is seeking an
IT Engineer - Level II
with a specialization in Help Desk Support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing top-tier support to clients.
Duties & Responsibilities
Serve as the primary point of contact for escalated technical issues from the help desk team, providing Level III support and guidance.
Troubleshoot and resolve complex hardware and software problems for desktops, laptops, servers, and other IT infrastructure components.
Collaborate with Level I and Level II engineers to provide training, mentorship, and technical assistance as needed.
Assist with the design, implementation, and maintenance of IT systems, including Windows servers, Active Directory, and network infrastructure.
Participate in pre- and post-sales activities, including technical assessments, solution design, and client consultations.
Document support interactions, resolutions, and best practices to improve team efficiency and client satisfaction.
Stay updated on emerging technologies and industry trends to provide proactive support and recommendations.
Qualifications & Requirements
Minimum of 5 years of experience in IT engineering roles, with a focus on help desk support and escalation management.
Extensive knowledge of Windows operating systems, Active Directory, and common enterprise software applications.
Well versed in designing and deploying Windows Servers and various firewalls.
Strong troubleshooting skills and the ability to analyze and resolve complex technical issues efficiently.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to diverse audiences.
Experience with remote support tools, ticketing systems, and ITIL best practices.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Solutions Expert (MCSE) are highly desirable.
Ideal Qualifications (not required)
Experience with virtualization technologies such as VMware or Hyper-V.
Familiarity with cloud computing platforms and services, such as Microsoft Azure or Amazon Web Services (AWS).
Advanced certifications such as CCNA, CCNP, or MCSE: Cloud Platform and Infrastructure.
Our client offers competitive compensation, comprehensive benefits, and opportunities for career growth and development in a dynamic and collaborative work environment.
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
-
IT Help Desk Analyst
5 days ago
New York, United States Medix Technology Full timeJob Title: Help Desk Support Technician Location: Carrollton, Texas Job Type: Full-time Job Description: We are seeking a skilled Help Desk Support Technician to join our dynamic team. As a Help Desk Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems,...
-
Information Technology Help Desk Technician
5 days ago
New York, United States Product Insight, Inc. Full timeProduct Insight is a design-driven engineering firm serving companies committed to human-centered development of the technical products that will power a better world. For us, assembling, growing, and evolving an exceptional team is paramount. Our whole company is our development team, they are the value we bring to clients. We excel at creating innovative...
-
Information Technology Support Specialist
1 month ago
New York, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...
-
Information Technology Support Specialist
4 weeks ago
New York, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities:Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closureProvides computer hardware and software technical support both in person and remotely to all end usersPerforms software and...
-
Help Desk Support Specialist
2 weeks ago
New York, United States The Personnel Consulting Group Full timeJob Title: Desktop Support Specialist We are seeking a Desktop Support Specialist to join our team and provide technical support to our internal employees. The ideal candidate will have a passion for technology, excellent communication skills, and a desire to learn and grow in a fast-paced environment. Responsibilities: Respond to support requests from...
-
Information Technology Help Desk Analyst
7 days ago
New York, United States Phaxis Full timeWe are seeking a skilled IT Helpdesk Support Analyst to join one of our top clients in order to provide essential technical assistance to their team. As an IT Helpdesk Support Analyst, you will be the first point of contact for all IT-related issues, providing timely and effective support to ensure smooth operations across various departments....
-
Help Desk Technician
20 hours ago
New York, United States MAF Resources Full timeWe are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues...
-
IT Help Desk Support
2 days ago
New York, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User Onboarding &...
-
IT Help Desk Support
7 days ago
New York, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading CPA Firm located in Brooklyn, NY (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User...
-
Information Technology Support Technician
17 hours ago
New York, United States Cypress HCM Full timeIT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation...
-
Day Shift: Help Desk/it Product Support
1 month ago
New York, United States Adaptation Full timeWe are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. **Location**:This position will be on-site 5 DAYS in Lower Manhattan ***Job Requirements**: - Outstanding verbal and written communication skills required to relay technical requirements between lane technicians,...
-
Night Shift: Help Desk/it Product Support
1 month ago
New York, United States Adaptation Full timeWe are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. **Shifts Available**: **1. 11PM - 8AM Days to be determined** - ** Job Requirements**: - Outstanding verbal and...
-
Information Technology Support Technician
5 days ago
New York, United States Tailored Management Full timeJob Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...
-
Information Technology Support Technician
5 days ago
New York, United States Tailored Management Full timeJob Description: IT Support Technician ContractorLocation: 888 Broadway, New York, NY 10003Compensation: $50.00/hrOnsite Support: Monday - Thursday Overview: The world’s largest entertainment streaming company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech...
-
Information Technology Support Technician
6 days ago
New York, United States Cypress HCM Full timeIT Support Technician ContractorOur client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation...
-
Help Desk Specialist
2 days ago
New York, United States Dunhill Professional Search Full timeHelp Desk Specialist – Top Secret SCI Required Onsite – San Antonio, TX We are looking for an entry level Help Desk Specialist to support one or more proprietary software applications. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk....
-
Help Desk Support
1 day ago
New London, United States Ramsoftsystems inc Full time**Job Title: Help Desk Support** **Location (On-site, Remote, or Hybrid?): Groton/New London, CT (Onsite)** **Contract Duration: Contract until 02/22/2025** - 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills - As a Field Engineer 3, you will perform activities associated with installing,...
-
New York, United States Adaptation Full timeWe are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. **Shifts Available**: **1. 11PM - 8AM Days to be determined** - ** Job Requirements**: - Outstanding verbal and written...
-
Technical Help Desk
7 days ago
New York, United States System Soft Technologies Full timeThis role is 100% Remote. This is an IT Help Desk role for the HEALTHCARE Industry. Comments/Notes: 100% remote 6 month CTH (Will convert or extend depending on performance) 5 positions class starts in February 18/hr pay Job Description: Position Purpose The CSRM IS Technical Support Specialist serves as a resource and local primary point of contact for...
-
IT Help Desk Coordinator
3 weeks ago
New York, United States Latitude Full timeJob Description: * Perform advanced-level analyzing and troubleshooting of hardware and software issues. * Plan, design and implement technology rollouts that may require off-hours or weekend work. * Perform server and user account administration including managing network security for files and folders. * Overall responsibility for local Audio-Visual (AV)...