Information Technology Help Desk Analyst

2 weeks ago

New York, United States Phaxis Full time

We are seeking a skilled IT Helpdesk Support Analyst to join one of our top clients in order to provide essential technical assistance to their team. As an IT Helpdesk Support Analyst, you will be the first point of contact for all IT-related issues, providing timely and effective support to ensure smooth operations across various departments.

Responsibilities: Serve as the primary point of contact for all IT support requests, inquiries, and technical issues via phone, email, or in-person. Troubleshoot hardware, software, and network problems and provide timely resolution or escalation to appropriate teams when necessary. Assist in the setup, configuration, and maintenance of desktops, laptops, printers, mobile devices, and other IT peripherals. Install, configure, and update software applications and operating systems as needed. Document all support interactions, including issues reported, troubleshooting steps taken, and resolutions provided, in the ticketing system. Collaborate with other IT teams to resolve complex technical issues and ensure seamless integration of new technologies. Provide user training and guidance on IT systems, tools, and best practices to enhance productivity and efficiency.

Desired Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Proven experience in a similar role, providing IT support and troubleshooting in a corporate environment. Familiarity with networking concepts, hardware components, and mobile devices. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical users. Strong problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment. Customer-focused mindset with a passion for delivering high-quality support and service to end-users. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.

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