Behavioral Health Customer Success Manager

3 days ago

Butler, United States Office Practicum Full time

The Customer Success Manager (CSM) - BH has the primary mission to make every customer experience meaningful, ensuring their overall success. The CSM is focused on customer loyalty and building long-term relationships. This means they will own the customer for the entire customer journey with Nextstep. The CSM will develop, execute, and manage implementation and training, including needs assessment, timelines, resource assignment, and client relationships. The CSM must be able to collaborate with cross-functional teams regarding the implementation, training, support, risk management, and achievement of deadlines. The CSM will monitor the client progress report, conduct weekly meetings pre go-live, and continue ongoing success meetings post go-live. The ideal candidate proactively looks out for their customers’ and suggests new and innovative ways to keep them succeeding. Essential Functions / Tasks / Duties / Responsibilities: Establishes and maintains client relationships. Develops and manages project plans and checklists. Leads client onboarding and training sessions. Provides high-level product support and triage concerns properly. Works in conjunction with Implementation Specialists, Implementation Developer, Support, and Product to ensure deadlines are met and milestones are achieved. Identifies issues that may impact the client’s success and makes recommendations as needed for additional training, development, and/or support deviations. Serves as the main point of contact for clients throughout their client journey, including onboarding. Holds weekly meetings to implementation progress utilizing the Readiness Checklist and manages the Action Plan which logs issues, assignment, resolution, status and risk to project success. Establishes a strategic advisor relationship with clients by understanding their long term strategy and goals to continue meeting cadences after implementation. Completes a rotation onto support and on-call schedule as scheduled by leadership. Provides customer status updates to leadership. Reviews and updates CRM regularly for customer success visibility companywide. Competencies: Customer-focused engagement and service skills. Knowledge of project management and training principles and methodologies. Ability to provide basic guidance to clients on the use of NSS. Extensive knowledge of NSS, both Billing Engine and NSS is preferred. Medical industry product implementation/project management/training experience. Outstanding team building skills needed. Detail-oriented individual with a “can do” attitude and ability to juggle multiple tasks in a fast-paced environment. Ability to work effectively with others. Attention to detail and the ability to maintain accurate records. Polished phone presence and professional in-person demeanor. Excellent written, verbal and interpersonal skills. Ability to multi-task, prioritize and manage time effectively. Thrive in a fast-paced, dynamic and innovative environment. Education / Professional Certifications or Licenses Required: Bachelor’s degree from an accredited school or university required. PMP or other project management certification is desirable. Experience Requirements: 5 years of experience demonstrating client-focused experience. 5 years prior experience in healthcare administration, Medical Office Management or related discipline. Experience in a highly dynamic environment. Experience in navigating challenging business matters. Preferred: Medical and/or Mental Health [Substance Abuse Treatment] terminology knowledge. 3-5 years prior experience with EHR or other healthcare technology. General understanding of different types workflows in Adult and Children Medical, Mental Health, and Substance Abuse treatment facilities (examples: Outpatient, Residential, IOP, Detox, Inpatient). Supervisory responsibilities: None. Work Environment / Physical demands/ Travel Requirements: Computer and telephone required to perform duties. Lifting requirements of no more than five pounds. Travel to Client Sites as needed (not to exceed 25%). Equal Employment Opportunity Statement: Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management. Americans with Disabilities Act Statement: Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. #J-18808-Ljbffr

  • Behavioral Health Customer Success Manager

    3 days ago

    Butler, Pennsylvania, United States Office Practicum Full time

    Job Title: Behavioral Health Customer Success ManagerThe Customer Success Manager (CSM) - Behavioral Health plays a pivotal role in ensuring the overall success of our customers. This position is focused on building long-term relationships and fostering customer loyalty. The CSM will be responsible for owning the customer throughout their journey with...

  • Manager, Customer Success

    3 days ago

    Butler, United States NRT Technology Full time

    About NRT NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader! NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and...

  • Customer Success Manager

    1 hour ago

    Butler, Pennsylvania, United States Skillsoft Full time

    Customer Success ManagerAt Skillsoft, we empower organizations to grow through transformative learning experiences. Our Customer Success team is a fast-growing, remote-first team that drives customer retention and satisfaction.Key ResponsibilitiesManage a portfolio of clients through in-depth knowledge of our software and understanding client needs.Partner...

  • Customer Success Manager

    2 months ago

    Butler, United States The Expert Institute Full time

    Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation research, physician...

  • Customer Success Manager

    3 days ago

    Butler, United States Penske Full time

    Job Description The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services. We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone...

  • Board Certified Behavior Analyst, School Services, Part-time

    4 hours ago

    Butler, Pennsylvania, United States Surpass Behavioral Health Full time

    Transform Lives as a Board Certified Behavior Analyst with Surpass Behavioral HealthWe are seeking a compassionate and experienced Board Certified Behavior Analyst to join our team at Surpass Behavioral Health. As a BCBA, you will play a vital role in providing high-quality Applied Behavior Analysis (ABA) therapy to children and teens with autism.About the...

  • Customer Success Manager

    3 days ago

    Butler, United States Slack Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies...

  • Customer Success Strategist

    3 weeks ago

    Butler, Pennsylvania, United States Penn Foster Inc Full time

    About the RoleWe are seeking an experienced Customer Success Executive to join our team at Penn Foster Inc. As a key member of our Customer Experience organization, you will be responsible for driving successful adoption and value realization for our customers.Key ResponsibilitiesDevelop and execute customer success strategies to ensure customers achieve...

  • Customer Success Manager

    2 months ago

    Butler, United States Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. Customer Success Manager (Remote) - Projected start date of February 2024. German speaker. At...

  • Customer Success Specialist

    2 months ago

    Butler, United States Fliff Full time

    Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes...

  • Customer Success Executive

    2 months ago

    Butler, United States Penn Foster Inc Full time

    Note: This posting is to advertise potential job opportunities. This exact role may not be open today but could open in the future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Prefer candidates who reside in Philadelphia or within a one-hour driving radius. Experience with local state healthcare, higher...

  • Behavior Health Technician

    5 months ago

    Butler, United States Glade Run Lutheran Services Full time

    The Behavior Health Technician (BHT - formerly TSS) works with the collaboration of a treatment team which may include a Mobile Therapist, Behavior Consultant, teachers, vocational training counselors, medical providers and especially family members. Technician, Behavioral Health, Behavior, Health, Mental Health, Clinical, Healthcare

  • Behavioral Health Therapist I

    2 weeks ago

    Butler, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Behavioral Health Therapist I to join our team at UPMC - Pittsburgh Medical Center. As a key member of our clinical staff, you will provide high-quality treatment services to patients with mental health diagnoses.Key Responsibilities:Participate in quality assurance and performance improvement activities to ensure the...

  • Behavioral Health Therapist I

    2 weeks ago

    Butler, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Behavioral Health Therapist I to join our team at UPMC - Pittsburgh Medical Center. As a key member of our clinical staff, you will provide high-quality treatment services to patients with mental health diagnoses.Key Responsibilities:Participate in quality assurance and performance improvement activities to ensure the...

  • Behavioral Health Therapist Associate

    2 weeks ago

    Butler, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Behavioral Health Therapist Associate to join our team at UPMC. As a key member of our clinical staff, you will provide high-quality therapeutic services to patients with mental health or substance use disorders.Key Responsibilities:Conduct comprehensive assessments and develop treatment plans in collaboration with the...

  • Behavioral Health Therapist Associate

    2 weeks ago

    Butler, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a skilled Behavioral Health Therapist Associate to join our team at UPMC. As a key member of our clinical staff, you will provide high-quality therapeutic services to patients with mental health or substance use disorders.Key Responsibilities:Conduct comprehensive assessments and develop treatment plans in collaboration with the...

  • Chronic Account Executive

    4 weeks ago

    Butler, Pennsylvania, United States Option Care Health Full time

    Job DescriptionJob Summary:The Chronic Account Executive will be a self-motivated sales professional to drive growth of current and potential new products within the Option Care Health portfolio. The Chronic Account Executive will take ownership of executing targeted sales strategies to achieve sales objectives and impact business growth.Key...

  • Behavioral Health Therapist Associate

    3 weeks ago

    Butler, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Behavioral Health Therapist Associate to join our team at UPMC - Pittsburgh Medical Center. As a key member of our clinical services team, you will play a vital role in providing high-quality care to our patients.Key ResponsibilitiesConduct comprehensive assessments and develop treatment plans for...

  • Behavioral Specialist

    5 hours ago

    Butler, Pennsylvania, United States Steward Health Care Full time

    Job Title: Behavioral SpecialistAt Steward Health Care, we are committed to delivering exceptional, personalized health care with dignity, compassion, and respect. Our focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs, and values.Job...

  • Customer Success Manager

    3 days ago

    Butler, United States Redcare Pharmacy Full time

    Sei mittendrin, statt nur dabei! Als Customer Success Manager (m/w/d) / Account Manager (m/w/d) führst du unsere Seller zum Erfolg und bist maßgeblich am Aufbau, der Entwicklung und dem Wachstum unseres Unternehmens beteiligt. Für unseren Standort Köln suchen wir Dich zum nächstmöglichen Zeitpunkt als: Customer Success Manager Marktplatz (m/w/d) /...