Customer Success Manager
4 months ago
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge. Job Description Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse of the legal industry and can communicate how our expert services will transform a firm’s caseload. Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training—every team member has a track towards success. Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination. If you’re ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you. ABOUT THE POSITION: Manage and grow a book of high value subscription accounts Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal Present proposals and discuss pricing with renewing accounts Strategically increase usage of our service within each firm and maximize retention rates Work closely with our Medical and Research teams to deliver exceptional client experience Bring passion, high energy, and a strategic mindset to help us provide superior service Stay up to date on the latest and most relevant legal industry news and updates Support other members of the CS and Sales team with tasks and projects as needed Qualifications YOUR BACKGROUND: 3-6+ years of relevant sales, client relationship, or client engagement experience Experience at a SaaS company preferred Salesforce experience preferred but not required Strong presentation and communication skills Knowledge of legal industry is a plus but not required Ability to work autonomously and in a team setting in a fast paced startup environment A positive and professional disposition Continuous interest in learning and growth Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Customer Service Representative
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Butler, New Jersey, United States Wawa Full timeCustomer Service Role at WawaAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional shopping experience for all customers. Your key responsibilities will include:Greeting and assisting customers in a timely and courteous manner.Responding to customer requests and complaints in a professional and efficient way.Operating...
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Shift Manager
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Butler, Missouri, United States McDonald's Full timeAbout the RoleWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for leading a team of crew members and ensuring that customers receive a fast, accurate, and friendly experience every visit.Key ResponsibilitiesLead shifts and ensure that the team is meeting McDonald's...
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Manager of Internet Operations
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Butler, United States Armstrong Group Full timePosition Summary The Internet Operations Manager provides leadership to the Technical Operations team with the day-to-day challenges and opportunities related to Armstrong's Internet (Zoom) platform. This role will be involved in directing all aspects of technical management associated with the team maintaining Internet software, and related hardware and...
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Customer Service Specialist
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Butler, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
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Assistant Manager
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Account Manager
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Butler, Pennsylvania, United States Messer Americas Full timeJob SummaryAs a key contributor to Messer Americas, the Account Manager will play a crucial role in increasing territory profitability and revenue through a deep understanding of the territory, comprising bulk gases and equipment. This position requires leveraging Messer's resources and processes to differentiate the company by adding value through unique...
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Business Development Manager
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General Manager
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Full Time Customer Service Representative
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Customer Service Representative
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Customer Service Gate Agent
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Assistant Retail Manager
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Customer Relations Agent 1
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Butler, United States Armstrong Group Full timeAre you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales, solves problems, and retains customers for the 12th largest cable telecommunications company in the United States? Do you like being part of a highly motivated team...
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Customer Sales Associate
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Lake Butler, United States Fast Track Full timeCUSTOMER SALES ASSOCIATE The Customer Sales Associate reports to the Manager The personality traits, duties, and capabilities described below are designed to provide applicants and employees with enough information regarding the actual job duties (both physical and mental) of the position described so individuals can decide if they are qualified to...
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Kitchen & Bath Designer Showroom Manager
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Butler, United States See It Right Here Full timeJob DescriptionJob DescriptionPosition: Kitchen & Bath Designer Showroom ManagerLocation: Butler, PAType: Permanent-Full TimeCompensation: Commensurate with Experience About the Company: As one of the region’s premier purveyors of plumbing, HVAC, refrigeration equipment and components, this company has been effectively serving the needs of construction...
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Butler, United States Veho Full timeAbout Veho Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase...
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General Manager
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Customer Service Representative
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Butler, United States Child Guidance Resource Centers Full timeThe Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces...
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Retail Customer Service Representative
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Travel Category Manager
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Butler, United States Quaker Houghton Full timeAt Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our...