Customer Success Manager

3 hours ago


Butler, Pennsylvania, United States Skillsoft Full time
Customer Success Manager

At Skillsoft, we empower organizations to grow through transformative learning experiences. Our Customer Success team is a fast-growing, remote-first team that drives customer retention and satisfaction.

Key Responsibilities
  • Manage a portfolio of clients through in-depth knowledge of our software and understanding client needs.
  • Partner with clients through onboarding, implementation, and ongoing use to ensure client satisfaction and long-term loyalty.
  • Plan and drive ongoing account strategy, working with clients to establish critical goals and key performance indicators.
  • Serve as a business consultant, leveraging knowledge of products and methodologies to find solutions to clients' changing needs.
  • Leverage key performance metrics to drive customer interaction, optimize product adoption, and maximize client retention.
Requirements
  • Bachelor's Degree in business, education, or related field; or equivalent experience.
  • 3+ years experience in customer success, renewals, sales, account management, or equivalent customer-facing role.
  • Strong customer service skills, with the ability to establish influential relationships with diverse customers.
  • Excellent communication and presentation skills, with the ability to write with purpose, clarity, and accuracy.
  • Project management and organizational skills, with the ability to manage multiple projects and prioritize tasks effectively.
About Skillsoft

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. We empower 36 million learners and counting, democratizing learning through an intelligent learning experience and a customized, learner-centric approach to skills development.



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