Behavioral Health Customer Success Manager
3 days ago
The Customer Success Manager (CSM) - Behavioral Health plays a pivotal role in ensuring the overall success of our customers. This position is focused on building long-term relationships and fostering customer loyalty. The CSM will be responsible for owning the customer throughout their journey with Nextstep, from implementation to ongoing support.
Key Responsibilities:- Establish and maintain strong client relationships
- Develop and manage project plans and checklists
- Lead client onboarding and training sessions
- Provide high-level product support and triage concerns
- Collaborate with cross-functional teams to ensure successful implementation and training
- Monitor client progress and conduct regular meetings
- Identify and address potential issues that may impact client success
- Serve as the primary point of contact for clients throughout their journey
- 5 years of experience in client-focused roles
- 5 years of experience in healthcare administration or related field
- Experience in a dynamic environment with ability to navigate challenging business matters
- Preferred: Medical and/or Mental Health terminology knowledge, experience with EHR or other healthcare technology
Computer and telephone required to perform duties. Lifting requirements of no more than five pounds. Travel to Client Sites as needed (not to exceed 25%).
Office Practicum is an equal opportunity employer and is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities. We will provide reasonable accommodation where appropriate.
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