Behavioral Health Customer Success Manager

3 days ago


Butler, Pennsylvania, United States Office Practicum Full time
Job Title: Behavioral Health Customer Success Manager

The Customer Success Manager (CSM) - Behavioral Health plays a pivotal role in ensuring the overall success of our customers. This position is focused on building long-term relationships and fostering customer loyalty. The CSM will be responsible for owning the customer throughout their journey with Nextstep, from implementation to ongoing support.

Key Responsibilities:
  • Establish and maintain strong client relationships
  • Develop and manage project plans and checklists
  • Lead client onboarding and training sessions
  • Provide high-level product support and triage concerns
  • Collaborate with cross-functional teams to ensure successful implementation and training
  • Monitor client progress and conduct regular meetings
  • Identify and address potential issues that may impact client success
  • Serve as the primary point of contact for clients throughout their journey
Requirements:
  • 5 years of experience in client-focused roles
  • 5 years of experience in healthcare administration or related field
  • Experience in a dynamic environment with ability to navigate challenging business matters
  • Preferred: Medical and/or Mental Health terminology knowledge, experience with EHR or other healthcare technology
Work Environment:

Computer and telephone required to perform duties. Lifting requirements of no more than five pounds. Travel to Client Sites as needed (not to exceed 25%).

Office Practicum is an equal opportunity employer and is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities. We will provide reasonable accommodation where appropriate.



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