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Client Service Manager

4 months ago

Houston, United States Siemens Energy Full time

**Client Service Manager (Repairs Project Manager)**

* Houston, United States of America

* Customer Services

* 231801

Gas and Power

** Share Job**

** Job Description**

**Location:** Houston, TX

**Department:** SE GP I SV NA RO HOU CSM

**Job Grade:** 08 S40 of 07 S40

**Mode of Employment:** Permanent / Full-time

**LETS TALK ABOUT YOU**

**Your profile**

* Bachelor's degree (Business or Engineering) or high school diploma/GED plus equivalent experience is required

* 3+ years experience with rotating and/or reciprocating equipment repairs (steam turbines, centrifugal compressors, gas turbines, reciprocating compressors, turbochargers, valves, dry gas seals), manufacturing environment or quoting hrs. and resources for repair scopes is required. Those with more experience may be considered for a higher level.

* Experience with managing project life cycle and cost

* Must adapt to fast-paced environment

* Experience with MS Word, Excel, Power Point, Project and Outlook.

* Experience working in an organization with a strong commitment to Health, Safety and Environment.

* Flexible to work extended hours during shutdown time frames which can include evenings, weekends, and holidays.

* Strong capability in project management.

* Familiarity and experience with rotating equipment (steam turbine, gas turbine, turbochargers, reciprocating compressors, valves, and dry gas seals) repairs.

* Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers

* As a federal contractor, Siemens Energy continues to monitor federal and state legal guidelines regarding the COVID-19 vaccine mandate. Siemens Energy is pausing its mandatory vaccine policy while the issue is addressed by the courts. SEI will monitor the situation closely and may reimplement its policy if required to comply with federal law. Should the vaccine policy be reimplemented, this position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious accommodation.

**Your responsibilities**

* The Client Service Project Manager is the first-line contact between a customer and/or sales account manager/field project manager. The position supports the customer service function by providing quotations and acting as a primary liaison for correspondence and communications with customers.

* Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.

* Review contractual terms and conditions for service specifications.

* Support shop personnel in execution of activity described in recommendations.

* Liaison between client and shop regarding status, scope change, hold points, etc.

* Develop specific quotations for repair work scopes with associated detailed costs.

* Provide concise and descriptive work instructions to the shop floor.

Prepare and deliver project documentation and progress reports for internal and external customers.

* Support and maintain Lean implementation projects.

* Assist with and support the various safety projects and initiatives within the Service Center.

* Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.

* Perform contract review including Terms & Conditions per policy.

* Prepare and issue shop instructions for inspection and repair scopes referencing all appropriate repair and factory technical specifications.

* Collaborate with technical specialists and QA manager to ensure that all jobs are completed within job specific or general quality guidelines and assurances

"Lets make tomorrow different today" is our genuine commitment at **Siemens Energy** to all customers and employees on the way to a sustainable future.

In our **Business Unit Industrial Applications,** we offer comprehensive digital portfolio solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification, and solutions for Subsea business.

**MORE INSIGHTS**

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

**Jobs & Careers:**

**Organization:** Gas and Power

**Company:** Dresser-Rand Company

**Experience Level:** Mid-level Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, .

**Pay Transparency Non-Discrimination Provision**

Siemens Energy follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

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