Client Service Manager

2 weeks ago


Houston Texas, United States Gallagher Full time
About the Role

Gallagher is seeking a highly skilled Client Service Executive to join our global brokerage team. As a key member of our team, you will be responsible for the day-to-day account management of our relationships with assigned clients.

Key Responsibilities
  • Support the business priorities of Branch Managers, Production team members, and the client service function
  • Grow revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk
  • Deliver high-quality client service consistent with AJG operational standards and practices
  • Achieve operational efficiency and performance metrics consistently
  • Grow and profitably manage an assigned group of client accounts successfully
  • Build relationships with existing clients by providing outstanding ongoing customer care
  • Seek referrals from current client base to solicit new business prospects
  • Secure existing business and actively drive the sale of additional services and lines of coverage
Requirements
  • Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
  • Valid commercial property/casualty insurance license
  • Ability to travel up to 25% of the time
  • Proficiency in Microsoft office applications and in using technology as a tool to improve efficiency and quality
  • Previous experience in managing client relationships
  • Must possess strong written and verbal communication skills
Preferred Qualifications
  • Commercial property/casualty insurance experience
  • Solid financial acumen
  • Able to build collaborative and mutually meaningful relationships with internal and external clients
  • Adept at facilitating and/or leading group meetings with internal and external clients
  • Capable of effectively managing/balancing multiple and sometimes competing priorities
  • Skilled at analyzing and using data to make decisions
  • Capable of working in a self-directed manner


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