Customer Service Representative/Aide
2 months ago
Full timeShift:
Day Shift
Description:
POSITION PURPOSE:
Under close supervision, is responsible for assisting the Physical, Occupational and/or Speech Therapy staff in routine patient care activities. Possesses the skills necessary to provide direct patient care specific to each age group in accordance with department protocol. The age of the patients served range in age from infants to geriatrics.
Job Description Details:
Your best life. Our one purpose.
At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.
What we offer:
We care about your well-being, both physical and mental, which is why our benefit package includes:
- Wellness programs
- Education reimbursement
- Personalized health insurance plans including dental and vision
- Paid time off
- Long- and short-term leave
- Retirement planning
- Life insurance coverage
- Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
- Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Performs other duties consistent with purpose of job as directed.
- Care of patient:
- Follows therapist instruction in regards to patient care needs.
- Completes basic patient care duties, including transferring, toileting, walking and management of medical equipment, with minimal supervision.
- Seeks input from therapist and communicates needs.
- Completes appropriate paperwork, as needed.
- Monitors patients needs and communicates needs with therapist/nursing.
- Communicates with staff:
- Utilizes voicemail and email to streamline process.
- Efficiently directs calls to appropriate person.
- Provides information appropriate for persons involved (need to know basis).
- Contributes to positive work environment.
- Interpersonal skills:
- Positive interaction with staff members.
- Transfer of information to other staff members in timely, appropriate manner.
- Plans day-to-day activities and communicates to others.
- Works as a team for the betterment of department.
- Provides others with information needed to complete job.
- Professionalism:
- Supportive of Mercy's mission and values.
- Provides constructive suggestions and input to department needs.
- Provides support and direction to staff.
- Attends educational seminars and expands knowledge.
- Organization:
- Keeps area organized and communicates changes to others.
- Able to multitask and follow through with assigned duties.
- Prioritizes and delegates to others.
- Computer:
- Proficient in basic typing/computer access.
- Proficient in use of fax/email.
- High School Graduate.
- Previous patient care experience preferred.
- Experience in a Rehabilitation Department preferred.
- Knowledge of basic computer skills preferred.
- Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.
- Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.
- Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
- Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center.
- Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
- Must be able to put patients at ease and make them comfortable.
- Must be able to give clear instructions and work with minimal direct supervision.
- Must possess excellent interpersonal relationship and communication skills.
- Must be able to plan day-to-day activities and to work with minimal direct supervision.
- Must be competent in providing clinical care to the patient population described in the department's description of services section of the policy manual.
- Must be able to perform basic clerical duties including filing, phone and record keeping.
- Demonstrates and promotes customer satisfaction.
- Performs other duties consistent with purpose of job as directed.
- MercyOne Dubuque Medical Center
- MercyOne Dyersville Medical Center
- MercyOne Elkader Medical Center
- MercyOne Clinton Medical Center
Our Mission:
We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.
Our Core Values:
- Reverence
- Commitment to Those Who are Poor
- Safety
- Justice
- Stewardship
- Integrity
- We will be the most trusted health partner for life.
As a Trinity Health colleague, I will:
- Listen to understand.
- Learn continuously.
- Keep it simple.
- Create solutions.
- Deliver outstanding service.
- Own and speak up for safety
- Expect, embrace and initiate change.
- Demonstrate exceptional teamwork.
- Trust and assume good intentions.
- Hold myself and others accountable for results.
- Communicate directly with respect and honesty.
- Serve every person with empathy, dignity and compassion.
- Champion diversity, equity and inclusion.
- We Listen.
- We Partner.
- We Make it Easy.
MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.
Our Commitment to Diversity and Inclusion
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
-
Customer Service Representative
2 weeks ago
Dubuque, United States Hirschbach Motor Lines Full timeAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach's customer base in all matters related to handling their freight. The Customer Service Representative's duties include booking freight, processing Customer Service Representative, Customer Service, Representative, Freight, Retail, Transportation
-
Customer Service Representative
3 weeks ago
Dubuque, United States Hirschbach Motor Lines Full timeAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and...
-
Customer Service Representative
2 days ago
Dubuque, Iowa, United States Access Dubuque Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers through various communication channels.Key ResponsibilitiesAnswer and direct...
-
Customer Service Representative
4 weeks ago
Dubuque, United States Hirschbach Motor Lines Full timeJob DescriptionJob DescriptionAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs...
-
Customer Service Representative
5 days ago
Dubuque, United States Hirschbach Motor Lines Full timeAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbachs customer base in all matters related to handling their freight. The Customer Service Representatives duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and establishes...
-
Customer Service Representative
6 days ago
Dubuque, United States Hirschbach Full timeAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and...
-
Customer Service Representative
5 days ago
Dubuque, United States Hirschbach Full timeAs a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, and...
-
Customer Service Representative
21 hours ago
Dubuque, Iowa, United States Access Dubuque Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesGreet customers in a...
-
Customer Service Representative
7 days ago
Dubuque, Iowa, United States Access Dubuque Full timeAbout the JobWe are seeking a highly skilled and organized Customer Service Representative to join our team at Access Dubuque. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and ensuring a smooth and efficient experience for all visitors.Key Responsibilities:Be the friendly face that...
-
Customer Service Representative
4 weeks ago
Dubuque, United States A.Y. McDonald Manufacturing Company Full timeA. Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer - our boss, throu Customer Service Representative, Customer Service, Sales Representative, 1st Shift, Representative,...
-
Customer Service Representative
2 days ago
Dubuque, Iowa, United States Access Dubuque Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a key member of our call center, you will be responsible for providing exceptional customer service to patients, answering incoming calls, and scheduling appointments.Key ResponsibilitiesAnswer incoming calls from patients,...
-
Customer Service Representative
1 week ago
Dubuque, United States Domino's Pizza | Dubest Pizza Inc. Full timeDomino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team Job type: Full time and Part time, Permanent You got game? You got spring in your step? You want the best job in the world And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make,...
-
Customer Service Representative
2 hours ago
Dubuque, Iowa, United States Lane Madsen - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...
-
Customer Service Representative
2 hours ago
Dubuque, Iowa, United States Planet Fitness Full timeJob SummaryPart Time Weekend CloserSaturday and Sunday: 3pm-7pm Required$9.30 IS STARTING PAY AND INCREASE EVERY 6 MONTHSJob ResponsibilitiesCustomer ServiceProvide exceptional customer service to members, prospective members, and guests.Front Desk OperationsAnswer phones in a friendly manner and assist callers with various questions.Check members into the...
-
Customer Service Representative
2 days ago
Dubuque, Iowa, United States Panera Bread Full timeWork Environment: Our bakery-cafes offer a casual and welcoming atmosphere, perfect for those who enjoy working in a relaxed environment. As a customer service associate, you'll be part of a team that values warmth and hospitality.Job Responsibilities:Interact with customers and provide exceptional service to ensure a positive experience.Perform daily...
-
Customer Service Representative
2 days ago
Dubuque, Iowa, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Home Medical Equipment team at Trinity Health. As a key member of our team, you will be responsible for providing exceptional customer service, processing referrals, and ensuring compliance with regulatory requirements.Key ResponsibilitiesCustomer...
-
Customer Service Representative
1 week ago
Dubuque, Iowa, United States Finnin Kia Full timeJob OverviewFinnin Kia is seeking a dedicated Front Desk Attendant/Receptionist to enhance our customer service experience.Work Schedule:Monday & Thursday: 5-8 PMTuesday, Wednesday & Friday: 5-7 PMSaturday: 8:00 AM - 5:00 PMThis role operates on a rotating schedule with two other team members, offering between 4 to 12 hours weekly, with potential for...
-
Customer Service Representative
1 week ago
Dubuque, Iowa, United States Finnin Kia Full timePosition OverviewFinnin Kia is seeking a dedicated Front Desk Attendant/Receptionist to enhance our customer service experience.Work Schedule:Monday & Thursday: 5-8 PMTuesday, Wednesday & Friday: 5-7 PMSaturday: 8:00 AM - 5:00 PMThis role operates on a rotating schedule alongside two other team members, offering flexibility with a range of 4-12 hours per...
-
Customer Service Representative
5 days ago
Dubuque, Iowa, United States Finnin Kia Full timePosition OverviewFinnin Kia is seeking a dedicated Front Desk Attendant/Receptionist to enhance our customer service experience.Working Hours:Our scheduling includes:Monday & Thursday: 5-8 PMTuesday, Wednesday & Friday: 5-7 PMSaturday: 8:00 AM - 5:00 PMThis role operates on a rotating schedule with two other team members, providing flexibility with a range...
-
Customer Service Representative
6 days ago
Dubuque, Iowa, United States Access Dubuque Full timeAbout Access DubuqueAccess Dubuque is a professional and established company located in the Dubuque area. We are seeking a skilled receptionist to join our team.Job OverviewWe are looking for a friendly and efficient individual to provide assistance and direct inquiries to the right places. As a receptionist, you will be the first point of contact for our...