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Customer Service Representative/Aide

5 months ago

Dubuque, United States Trinity Health Full time
Employment Type:
Full timeShift:
Day Shift

Description:

POSITION PURPOSE:

Under close supervision, is responsible for assisting the Physical, Occupational and/or Speech Therapy staff in routine patient care activities. Possesses the skills necessary to provide direct patient care specific to each age group in accordance with department protocol. The age of the patients served range in age from infants to geriatrics.

Job Description Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:
  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverage
What you will do:
  • Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
  • Performs other duties consistent with purpose of job as directed.
  • Care of patient:
    • Follows therapist instruction in regards to patient care needs.
    • Completes basic patient care duties, including transferring, toileting, walking and management of medical equipment, with minimal supervision.
    • Seeks input from therapist and communicates needs.
    • Completes appropriate paperwork, as needed.
    • Monitors patients needs and communicates needs with therapist/nursing.
  • Communicates with staff:
    • Utilizes voicemail and email to streamline process.
    • Efficiently directs calls to appropriate person.
    • Provides information appropriate for persons involved (need to know basis).
    • Contributes to positive work environment.
  • Interpersonal skills:
    • Positive interaction with staff members.
    • Transfer of information to other staff members in timely, appropriate manner.
    • Plans day-to-day activities and communicates to others.
    • Works as a team for the betterment of department.
    • Provides others with information needed to complete job.
  • Professionalism:
    • Supportive of Mercy's mission and values.
    • Provides constructive suggestions and input to department needs.
    • Provides support and direction to staff.
    • Attends educational seminars and expands knowledge.
  • Organization:
    • Keeps area organized and communicates changes to others.
    • Able to multitask and follow through with assigned duties.
    • Prioritizes and delegates to others.
  • Computer:
    • Proficient in basic typing/computer access.
    • Proficient in use of fax/email.
What we are looking for:
  • High School Graduate.
  • Previous patient care experience preferred.
  • Experience in a Rehabilitation Department preferred.
  • Knowledge of basic computer skills preferred.
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.
  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.
  • Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values.
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
  • Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center.
  • Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.).
  • Must be able to put patients at ease and make them comfortable.
  • Must be able to give clear instructions and work with minimal direct supervision.
  • Must possess excellent interpersonal relationship and communication skills.
  • Must be able to plan day-to-day activities and to work with minimal direct supervision.
  • Must be competent in providing clinical care to the patient population described in the department's description of services section of the policy manual.
  • Must be able to perform basic clerical duties including filing, phone and record keeping.
  • Demonstrates and promotes customer satisfaction.
  • Performs other duties consistent with purpose of job as directed.
MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.
  • MercyOne Dubuque Medical Center
  • MercyOne Dyersville Medical Center
  • MercyOne Elkader Medical Center
  • MercyOne Clinton Medical Center
With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:
  • Reverence
  • Commitment to Those Who are Poor
  • Safety
  • Justice
  • Stewardship
  • Integrity
Our Vision:
  • We will be the most trusted health partner for life.
Our Actions:

As a Trinity Health colleague, I will:
  • Listen to understand.
  • Learn continuously.
  • Keep it simple.
  • Create solutions.
  • Deliver outstanding service.
  • Own and speak up for safety
  • Expect, embrace and initiate change.
  • Demonstrate exceptional teamwork.
  • Trust and assume good intentions.
  • Hold myself and others accountable for results.
  • Communicate directly with respect and honesty.
  • Serve every person with empathy, dignity and compassion.
  • Champion diversity, equity and inclusion.
Our Promise:
  • We Listen.
  • We Partner.
  • We Make it Easy.


MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.